Front Desk Operations Manager

4 weeks ago


Virginia Beach, Virginia, United States Harrison Group Full time
Front Desk Supervisor Job Description

The Harrison Group is a family-owned business with a rich history in Ocean City, Maryland. Our portfolio includes over 15 hotels and 7 restaurants across the East Coast. We're committed to providing exceptional hospitality and continuously improving our services.

Key Responsibilities:
  • Oversee front desk operations, ensuring efficient and courteous service to guests.
  • Handle guest inquiries, resolve issues promptly, and provide information about hotel services and local attractions.
  • Assist in the preparation and completion of the night audit process, ensuring accurate guest folios and financial transactions.
  • Supervise front desk staff, providing training and guidance to ensure tasks are completed efficiently.
  • Coordinate with housekeeping and maintenance staff to address guest needs and maintain hotel standards.
  • Monitor hotel security during the night shift, ensuring all safety protocols are followed.
  • Handle emergency situations according to hotel policies and procedures.
  • Maintain accurate records of guest interactions, complaints, and resolutions.
  • Prepare shift reports and communicate any issues to the Front Office Manager.
  • Assist in maintaining inventory of front desk supplies and placing orders as needed.
  • Facilitate effective communication between hotel departments.
  • Ensure guest satisfaction by maintaining a high level of service quality.
  • Solicit guest feedback and address any concerns to improve service.
Requirements:
  • Excellent communication and organizational skills.
  • Previous Front Office experience in supervisory/management capacity in a luxury property required.
  • High School diploma, general education degree or international equivalent required.
  • Operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint).
Benefits:
  • 401k.
  • Health, dental, and life insurance.
  • Paid time off.
  • Weekly pay.

Harrison Group is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to grow as a company while serving customers throughout our communities.



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