Vice President of Critical Operations

2 weeks ago


Euless, Texas, United States Diesel Direct Inc Full time

The Vice President of Mission-Critical Services is responsible for addressing core business challenges such as risk management, revenue enhancement, and cost control. This position entails direct oversight of the MCS division, including clients and subcontractors within the designated region. Furthermore, this role emphasizes leadership, mentorship, and guidance to nurture talent within the organization. Regular interactions with customers, sales personnel, third-party vendors, and internal departments are essential to identify opportunities and proactively address business challenges whenever feasible.

Key Responsibilities:

  • Lead, manage, and establish strategic direction for all operational branches.
  • Develop and implement strategies to adapt to evolving operational requirements, ensuring compliance and enhancing standards for remote locations.
  • Oversee MCS sales and operations teams, managing overall performance metrics.
  • Create an effective management framework to facilitate the execution of our service delivery model.
  • Achieve or surpass all safety and compliance objectives.
  • Fulfill customer service commitments and foster a culture centered on customer satisfaction.
  • Continuously enhance route density and profitability.
  • Maintain high levels of employee engagement and satisfaction.
  • Address customer satisfaction concerns, determining accountability and processes for resolution, ensuring timely follow-up.
  • Hold overall responsibility for the accuracy of all documentation, including rec sheets and IFTA reports.
  • Identify training gaps and recommend necessary training solutions.
  • Recognize long-term trends and recurring issues, implementing solutions to optimize productivity and efficiency.
  • Monitor and manage overtime hours with the objective of reducing overtime-related costs.
  • Assess employee performance, providing constructive feedback and ensuring documentation aligns with company policies. Address performance issues to resolution.
  • Identify and cultivate talent to align with organizational needs, consistently striving to elevate performance through coaching and development.
  • Conduct interviews for potential hires and make recommendations regarding hiring decisions.
  • Communicate company policies and procedures effectively to employees.

Required Knowledge and Experience:

  • Preferred supervisory experience, particularly in a transportation setting.
  • Experience in profit and loss management.
  • Proficient in Excel with a solid understanding of analytics.
  • Experience in management training and mentoring.
  • Exceptional communication skills to address customer issues professionally and motivate employee performance.
  • Strong organizational abilities to prioritize tasks under time constraints.

This job description outlines the primary responsibilities and duties associated with this position. Management retains the right to assign or reassign duties and responsibilities as necessary, with a review conducted to assess any changes in compensation.

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