Call Center Representative
5 months ago
POSITION OVERVIEW
CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS
We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world.
There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management.
--------------
-
POSITION RESPONSIBILITIES
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential Duties
Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT?
It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Required
Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customersPreferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests
SCHEDULE
NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?
We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization.
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
REGARDING COVID-19
As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.
Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.
For more information on MCI’s response to COVID-19 please visit .
EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources,
-
Tolling Call Center Representative
5 months ago
Euless, United States Valor Intelligent Processing Full timePOSITION OVERVIEW INBOUND CALL CENTER REPRESENTATIVE SUPPORTING TOLLING OPERATIONS We are looking for Customer Service Representatives to support inbound customer service. In this role, you will handle inbound inquiries, troubleshoot customer disputes, process payments, and assist callers with process-related inquiries professionally. This is...
-
Call Center Agent
4 months ago
Euless, United States Valor Intelligent Processing Full timePOSITION OVERVIEW CALL CENTER AGENT (DAYS) As a Call Center Agent, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of multiple clients. There are a wide variety of project openings for some of the most recognizable brands in the world! In this role, you will...
-
Call Center Agent
2 weeks ago
Euless, United States Texas Joint Institute Full timeDescription Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Medical Office Specialist opening with Texas Joint Institute today and find out what it truly means to be a part of the HCA Healthcare team. Benefits Texas Joint Institute, offers a total rewards package that supports the...
-
Outbound Sales Representative
1 month ago
Euless, Texas, United States Valor Intelligent Processing Full timeJob Title: Outbound Sales RepresentativeWe are seeking a highly motivated and results-driven Outbound Sales Representative to join our team. As an Outbound Sales Representative, you will be responsible for making outbound calls to acquire new customers and upsell existing ones, while providing customers with information on our client products and...
-
Outbound Sales Representative
3 weeks ago
Euless, Texas, United States Valor Intelligent Processing Full timeJob Title: Outbound Sales RepresentativeAt Valor Intelligent Processing, we are seeking a highly motivated and results-driven Outbound Sales Representative to join our team. As an Outbound Sales Representative, you will be responsible for making outbound calls to acquire new customers and upsell existing ones, while providing exceptional customer service and...
-
Customer Service Representative
1 month ago
Euless, Texas, United States Valor Intelligent Processing Full timePOSITION OVERVIEWWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our commercial and public sector clients.RESPONSIBILITIESHandle inbound and outbound customer contacts in a courteous and...
-
Outbound Sales Representative
1 month ago
Euless, Texas, United States Valor Intelligent Processing Full timeJob Title: Outbound Sales RepresentativeJob Summary:We are seeking a highly motivated and results-driven Outbound Sales Representative to join our team. As an Outbound Sales Representative, you will be responsible for making outbound calls to acquire new customers and upsell existing ones, while providing customers with information on our client products and...
-
New Grad Sales Representative
1 month ago
Euless, United States Government Employees Insurance Company Full timeBilingual (Spanish) Sales Representative – Dallas, TXSalary: $21.50 per hour / $43,322.50 annually+10% Bilingual Skill Differential!GEICO doesn’t just grow people’s wallets, we grow careers. Be an integral part of the 15 minutes that could save 15% or more. GEICO is looking for Bilingual Sales Representatives for our Dallas, TX office. This role is for...
-
Customer Service Lab Representative
3 weeks ago
Euless, Texas, United States Texas Health Resources Full timeJob Title: Customer Service Lab RepresentativeWe are seeking a highly skilled and detail-oriented Customer Service Lab Representative to join our team at Texas Health Resources. As a key member of our laboratory department, you will be responsible for providing exceptional customer service to our patients and healthcare providers.Responsibilities:Answer...
-
Sales Representative
4 weeks ago
Euless, United States Sleep Number Careers Full timeCompany OverviewSleep Number is a sleep wellness technology leader. For nearly four decades, we have placed sleep at the center of wellbeing, improving over 15 million lives with our Sleep Number smart beds. We are guided by our purpose – to improve the health and wellbeing of society through higher quality sleep. This is exemplified through our 4,000+...
-
Customer Service Lab Representative
3 weeks ago
Euless, Texas, United States Texas Health Resources Full timeJob Summary:As a Customer Service Lab Representative with Texas Health Resources, you will be responsible for providing exceptional customer service to patients and healthcare professionals. You will be the first point of contact for lab-related inquiries and will work closely with laboratory staff to ensure accurate and timely processing of specimens.Key...
-
Customer Service Representative
3 weeks ago
Euless, Texas, United States Valor Intelligent Processing Full timePOSITION OVERVIEWCustomer Service Representative Supporting Commercial and Public Sector ClientsWe are seeking a Customer Service Representative to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic...
-
Outbound Sales Representative
5 months ago
Euless, United States Valor Intelligent Processing Full timePOSITION OVERVIEW OUTBOUND SALES REPRESENTATIVE (EVENINGS) We are looking for sales representatives to support consumer and business outbound sales programs for commercial clients on the evening shift. In this role, you will make outbound calls to acquire new customers and upsell existing ones while providing customers information on client...
-
TOLLING BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
5 months ago
Euless, United States Valor Intelligent Processing Full timePOSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries,...
-
Euless, Texas, United States Valor Intelligent Processing Full timeJob Title: Tolling Bilingual Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Tolling Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our commercial and public sector clients.Key...
-
Bilingual Customer Service Sales Agent
1 month ago
Euless, United States Government Employees Insurance Company Full timeBilingual (Spanish) Sales Representative – Dallas, TXSalary: $21.50 per hour / $43,322.50 annually+10% Bilingual Skill Differential!GEICO doesn’t just grow people’s wallets, we grow careers. Be an integral part of the 15 minutes that could save 15% or more. GEICO is looking for Bilingual Sales Representatives for our Dallas, TX office. This role is for...
-
Customer Service Representative
2 weeks ago
Euless, Texas, United States Wingstop Full timeKey Responsibilities:As a Guest Service Team Member at Wingstop, you will be the face and voice of the restaurant, delivering World Class service to our guests. This includes greeting them, answering phone calls, taking and delivering orders, and providing a positive and genuine experience.Key Skills:Excellent communication and interpersonal skills, ability...
-
Customer Service Representative
1 month ago
Euless, Texas, United States Cox Full timeJob DescriptionThe Customer Care Specialist I role is a critical position within our contact center, requiring a high level of professionalism, technical knowledge, and excellent communication skills. As a key point of contact for our customers, you will be responsible for providing timely and effective support, resolving issues, and ensuring a positive...
-
Customer Service Representative
2 weeks ago
Euless, Texas, United States Talent Hire Recruitment Full timeJob OpportunityWe are seeking a dedicated and driven individual to join our team as a Life Insurance Benefits Advisor. As a remote sales agent, you will provide outstanding customer service and support to our client base, working from the comfort of your own home.Key ResponsibilitiesContact leads to schedule virtual meetings with clientsPresent benefit...
-
Customer Service Representative
1 month ago
Euless, Texas, United States Cox Communications Full timeJob DescriptionThe Customer Care Specialist I role is a key position within our contact center, responsible for providing exceptional customer support and ensuring seamless experiences for our clients. As a Customer Care Specialist I, you will be the primary point of contact for our customers, handling inquiries, resolving issues, and providing solutions in...
