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Assistant Branch Manager

4 weeks ago

Vancouver, Washington, United States First Technology Federal Credit Union Full time
Job Summary

We are seeking a highly motivated and experienced Branch Operations Manager to join our team at First Tech Federal Credit Union. As a key member of our leadership team, you will be responsible for overseeing the day-to-day activities of a team of Financial Solutions Representatives in processing routine financial transactions for members.

Key Responsibilities
  • Oversee daily operations of the branch, including cash and vault balancing, negotiable items, and audits
  • Partner with the Manager to develop a team of highly motivated, results-oriented employees through effective leadership practices
  • Achieve staff results by communicating performance expectations, planning, monitoring, and appraising job results
  • Maintain and enforce systems, policies, procedures, and productivity standards
  • Partner with the Manager to effectively use KPIs and reports to analyze and determine necessary actions to identify gaps in the business and take action to resolve
  • Ensure member service projects meet objectives on time and on budget
  • Partner with other business units to resolve member issues or grow member relationships
  • Research, resolve, and communicate operational issues and potential problems to the leader and/or other business units
  • Identify, manage, and mitigate risk within the branch, including identify theft, overdrafts, etc.
  • Manage vendor relationships to support operational excellence and member service levels
Requirements
  • Minimum 1 year experience in retail financial services with a proven successful track record in deepening and acquiring member relationships
  • Minimum 6 months' experience leading people or teams, including coaching, development, and performance management
  • Proven people management and development skills, adept at providing frequent and valuable performance feedback to develop and build employees to achieve department goals
  • Ability to use data and analytic information to gain insights and drive strategic direction
  • Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines
  • Strong business communication skills, able to write/speak clearly and professionally for a variety of audiences
  • Familiarity with CRM software is preferred
  • Working knowledge of Microsoft Office Suite
  • Minimum Education: Bachelor's degree is preferred
What We Offer
  • Target Compensation in Vancouver, WA: $59,000 to $75,000 annual plus quarterly incentive
  • Benefits options include: traditional medical, dental, and vision coverage, 401K matching up to 5% per pay period, accrue up to 17 days of Paid Time Off your first year of employment, 11 paid federal holidays, special employee pricing on lending products

First Tech Federal Credit Union is an equal opportunity employer and welcomes applications from diverse candidates. We are not currently offering Visa sponsorship or transfer for this position.