Automotive Service Coordinator

2 days ago


Cleveland, Ohio, United States Martin Automotive Group Full time
Job Title: Automotive Service Coordinator

Martin Automotive Group is seeking an experienced Automotive Service Coordinator to join our team at our Toyota Cleveland Heights location. We believe that our employees are the key to our continued success and future growth.

Salary: $60,000 - $80,000 per year

About This Role

The Automotive Service Coordinator will be responsible for providing exceptional customer service to our clients while ensuring a seamless communication process between customers, sales teams, and service advisors.

Key Responsibilities:

  • Meet and greet customers promptly upon arrival
  • Obtain accurate customer and vehicle information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend necessary maintenance based on age, mileage, and history of vehicle
  • Prepare detailed and accurate estimates of cost for labor and parts
  • Establish follow-up times and monitor progress throughout the day
  • Verify final invoices with work performed on repair orders
  • Explain completed work and charges to customers in a clear and concise manner

Requirements:

  • 2-3 years of experience in a dealership environment
  • Dealertrack and Xtime experience preferred but not required
  • High school diploma or equivalent required
  • Proven record of achieving exceptional Customer Satisfaction
  • Above-average energy level and strong work ethic
  • A desire for a long-term career with a growing organization
  • Personal and professional integrity

Benefits:

  • Competitive salary and bonus structure
  • Growth opportunities within the company
  • Medical, dental, vision, and life insurance
  • 401(k) retirement plan
  • Paid holidays and weekly paychecks


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