Service Team Member

3 days ago


Cleveland, Ohio, United States Martin Automotive Group Full time
Job Summary: Martin Automotive Group is seeking a highly motivated Service Team Member - Client Liaison to join our team at our Toyota Cleveland Heights location. As a valued member of our service department, you will provide top-notch customer service while ensuring seamless communication between customers, sales teams, and service advisors. We offer competitive salaries, comprehensive benefits, and opportunities for growth and development.

Salary Range: $55,000 - $75,000 per year

About This Job

We're looking for a results-driven individual with excellent communication and interpersonal skills to join our service team. The ideal candidate will possess a strong passion for delivering exceptional customer experiences and have a solid understanding of automotive industry principles.

Key Responsibilities:

  • Interact with customers, gathering information to address their needs
  • Work closely with service advisors to identify and recommend necessary repairs and maintenance
  • Communicate clearly and concisely with customers regarding repairs, estimates, and billing
  • Ensure accurate and timely completion of tasks, maintaining high levels of productivity and efficiency

Requirements:

  • 1-2 years of experience in a related field (customer service, sales, or automotive industry)
  • Strong communication and interpersonal skills
  • Ability to multitask, prioritize tasks, and manage time effectively
  • Basic knowledge of automotive industry principles
  • Team-oriented and collaborative mindset

Benefits:

  • Competitive compensation package
  • Ongoing training and development opportunities
  • Comprehensive health insurance coverage
  • Retirement savings plan
  • Paid time off and holidays


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