Automotive Service Manager Lead

3 weeks ago


Cleveland, Ohio, United States Conrad's Tire Express and Total Car Care Full time
Job Summary: We are seeking a highly skilled Automotive Service Manager to lead our service department in diagnosing customer needs through appropriate products and services. The successful candidate will direct the team, communicate effectively, and provide exceptional customer service.

Responsibilities:
  • Determine and address customer needs, problems, complaints, requests, questions, and deadlines in a business-like manner.
  • Direct and communicate customer needs to the service department for diagnosis.
  • Verify with the service department that the appropriate services have been completed.
  • Sell tires, automotive accessories, service repairs, and preventative maintenance to satisfy customer needs.
  • Learns and maintains current product knowledge on all tires, service, and other products represented, as well as those of competitors.

Requirements:
  • High school diploma; two to four years related experience and/or training; or equivalent combination of education and experience.
  • Tire and Automotive, Sales and Customer Service, and retail automotive tire Branch Operations knowledge and skills.
  • Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Able to write routine reports and correspondence.

Estimated Salary: $60,000 - $80,000 per year.

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