Retail Store Customer Service Representative

4 weeks ago


Washington, Indiana, United States Sherwin-Williams Full time
Customer Service Associate Job Description

This role is crucial to the success of our retail stores. As a Customer Service Associate, you will work closely with customers to understand their needs and provide solutions. Your responsibilities include resolving customer concerns, maintaining product quality and store appearance, and meeting sales goals.

Key Responsibilities:

  • Provide exceptional customer service and assist customers in person and over the phone to determine their needs.
  • Build trust relationships with customers and process sales transactions accurately.
  • Achieve sales goals and maintain precise work order files and formulas.
  • Stock shelves, set up displays, and maintain in-stock and presentable areas.
  • Assist in making deliveries and maintain store equipment.

Minimum Requirements:

  • Must be at least 18 years of age.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Willing to work all scheduled hours, which may include evenings and weekends.

Preferred Qualifications:

  • Valid, unrestricted Driver's License.
  • High School diploma or GED.
  • At least one year of experience in delivery, retail, or customer service.
  • Previous work experience selling paint and operating tinting and mixing equipment.


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