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Regional Property Operations Manager
2 months ago
About Cascade Management:
Annual Compensation: $70,000
Work Schedule:
Monday to Friday (8:00 AM - 5:00 PM)
Hours: 40
Office Location:
Corporate Headquarters - Tigard, OR (Position requires regular office attendance)
Portfolio Coverage:
Various properties along the Oregon and Washington Coast
Employee Benefits:
Comprehensive Medical, Dental, Vision, Prescription, Paid Time Off, 11 Paid Holidays, Short- & Long-Term Disability, Life Insurance, Employee Assistance Program, Accident/Cancer Plan, and Flexible Spending Accounts for Medical and Dependent Care.
Compensation is typically determined between the minimum and midpoint of the salary range based on experience and any applicable rent benefit adjustments.
Cascade Management, Inc. has been delivering property and asset management services since 1974. We proudly manage a significant portion of our original portfolio, which has expanded considerably over the years. Our commitment to our properties, owners, and employees remains a core principle of our values.
Our Service Model is fundamental to our operations and is expected to be adhered to daily. This model encompasses the key behaviors and actions that ensure positive interactions with all stakeholders.
Key Responsibilities:
The Regional Portfolio Manager is tasked with overseeing the complete operations of a designated portfolio of communities.
This role is accountable for meeting the financial and compliance objectives set for each community, as well as achieving other operational targets.
The Regional Portfolio Manager supervises all personnel assigned to the communities and operates under the direct oversight of the Senior Portfolio Manager.
This position requires local presence in the Tigard, OR office and adherence to in-office hours.- Develop and manage the operational and capital budgets for the communities on an annual basis, monitor and report on financial performance monthly, and implement strategies to enhance asset value. Regularly meet with the Zone Portfolio Manager to discuss portfolio performance.
- Ensure financial oversight by reviewing and approving invoices for properties within the portfolio promptly, and providing a plan for addressing any outstanding late payments.
- Collaborate with Accounts Receivable to guarantee timely collections and alert the accounting department of any discrepancies.
- In partnership with the Zone Portfolio Manager, participate in regular meetings with property owners to review property performance and address critical issues, utilizing a structured agenda.
- Guarantee that all operational functions of the properties (rent adjustments, notices, violations, inspections, and reports) are budgeted, monitored, and executed as scheduled. Work with Zone Portfolio Managers to implement strategies for achieving high operational performance in expense management, resident retention, service quality, income generation, and collections.
- Recruit, hire, train, and evaluate the performance of direct reports, taking necessary actions to ensure performance expectations are met; engage the Director of Human Resources when performance issues arise to facilitate progressive discipline.
- Conduct regular meetings with Community Staff to assess performance, provide training, and deliver constructive feedback.
- Coach, train, and develop community staff proactively to foster stability.
- Identify specific training and development needs for field staff as necessary, collaborating with Zone Portfolio Managers and the Employee Development Department regarding training requests.
- Ensure compliance of direct reports with local, state, and federal regulations related to the industry, employment, and resident relations.
- Make regular site visits to each property to ensure that both the interior and exterior meet Cascade Management's safety and aesthetic standards. Responsible for the overall health of the properties.
- Ensure quality maintenance of each property through regular preventative maintenance inspections and timely completion of work orders.
- Address maintenance emergencies promptly and respond to after-hours calls.
- Collaborate with Community Managers to ensure satisfactory completion of on-site work. Approve all repair, operating, and maintenance contracts within delegated authority, utilizing approved vendors while monitoring vendor performance. Report all property-related issues.
- Continuously monitor annual certifications regarding PBV waitlists and other related certifications. Address deficiencies promptly and involve Human Resources in identified staff performance issues.
- Maintain property records in accordance with Cascade Security Protocols and ensure properties are equipped with appropriate security measures. Conduct regular security checks.
- Review and approve site staff timecards.
- Maintain regular and reliable attendance during scheduled hours.
- Perform additional duties as required.
To excel in this role, an individual must be capable of performing each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Supervisory Responsibilities:
Responsible for hiring, supervising, and coaching staff, as well as making recommendations for disciplinary actions and professional development. Review and approve bi-weekly timecards. Responsible for staffing schedules, including vacation approvals and leaves. Carry out supervisory responsibilities in accordance with company policies, procedures, and applicable laws.
Travel Requirements:
Travel requirements may vary, but could be as much as 50% of the time.
Education and Experience:
High school diploma or GED required. A minimum of 3 years of Community Management experience with 150 units or more is required. At least 2 years of experience in a management position overseeing multiple properties is necessary. Proven experience with increased responsibility and staff oversight for at least 2 years is required. A minimum of 3 years of experience in Tax Credit, HUD, and/or affordable housing is required. Experience in Finance and Budgeting is preferred.
Certificates, Licenses, and Registrations:
A valid Driver's License and insurance are required.
Language Skills:
Ability to read and interpret documents such as safety rules, operating instructions, and procedural manuals. Ability to write routine reports and correspondence. Ability to effectively communicate before groups of customers or employees.
Mathematical Skills:
Ability to perform basic arithmetic operations using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages, and to interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to address problems involving several concrete variables in standardized situations. Excellent analytical skills and attention to detail are essential.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; and to talk or hear.
