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Customer Service Representative
2 months ago
We are seeking a highly skilled and articulate individual to join our team as a Customer Service Representative. As a key member of our customer support department, you will be responsible for providing exceptional service to our customers, resolving their concerns, and ensuring their satisfaction.
Responsibilities:- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide accurate and helpful information to customers, either via phone, email, or in-person.
- Work collaboratively with internal teams to resolve complex customer issues.
- Develop and maintain a thorough understanding of our products and services to effectively address customer questions and concerns.
- Meet or exceed customer satisfaction targets and quality standards.
- Bachelor's degree in a related field or equivalent experience.
- 2+ years of customer service experience, preferably in a call center or retail environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
- Ability to work in a fast-paced environment, handling multiple customer interactions simultaneously.
- Strong problem-solving skills and ability to think critically.
- Proficiency in Microsoft Office and other relevant software applications.
At Calzada Limited, we offer a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
