Customer Service Representative for Dry Cleaners
2 days ago
**Key Responsibilities:**
* Greet customers warmly and ensure a smooth and professional experience
* Manage transactions, including cash, credit/debit cards, and other forms of payment
* Provide customers with receipts, tickets for their garments, and return dates for pickup
* Answer customer inquiries in-person and via phone or email
* Update customers on the status of their items as needed
* Manage customer complaints and concerns with professionalism
* Maintain a clean and organized front-of-house area
* Coordinate with the back-of-house staff to ensure orders are processed and completed on time
* Keep track of inventory and supplies
* Promote additional services and special offers to customers
* Follow up with customers to encourage repeat business and obtain feedback
**Requirements:**
* High school diploma or equivalent
* Excellent verbal and written communication skills
* Proficiency in English language
* Basic computer literacy
* Customer service experience, preferably in a retail or service environment
* Ability to stand for extended periods
* Availability to work various shifts, including weekends and evenings
* Familiarity with handling cash and processing credit card transactions
* Strong organizational skills and attention to detail
* Ability to work effectively in a fast-paced environment
* Professional appearance and demeanor
* Knowledge of garment care and dry-cleaning services is a plus
* Ability to lift up to 20 pounds
* Team player with a positive attitude and willingness to learn
* Problem-solving skills and ability to handle customer complaints gracefully
* Reliable transportation to and from the workplace
**Compensation:**
* 14-14 Hourly Wage
We offer a competitive compensation package and a positive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.", "lang_code": "en-US"}
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