Customer Experience Representative
1 month ago
HEAD USA, a leading global provider of premium, high-performance equipment and apparel for athletes and players, is seeking a highly motivated and customer-focused individual to join our U.S. Customer Experience Team in Boulder, Colorado.
About the Role:
We are looking for a talented and enthusiastic customer service professional to provide world-class support to our U.S. Account base team. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer service, answering inbound phone calls, and resolving customer issues in a timely and professional manner.
Key Responsibilities:
- Provide world-class customer service to our U.S. Account base team
- Answer inbound phone calls and respond to customer inquiries
- Order entry and expediting outbound shipments
- Problem resolution and follow-up
- Work closely with the outside sales force and internal operations teammates
- Act as a liaison between departments
- Provide information on product lines, programs, and procedures to customers
Requirements:
- Previous experience in customer service or a related field preferred
- Experience in the sporting goods industry (Racquet, Paddle, and Winter Sports) encouraged
- Proven excellence in a fast-paced team environment
- Strong attention to detail
- Bachelor's degree preferred/Associates degree required
- PC literate with proficiency in Windows and Microsoft Office software
- Background with SAP (ERP) systems a plus
- Ability to multitask and prioritize responsibilities as necessary
Benefits:
- Medical, Dental, Vision, 401(k), Life Insurance, Vacation, and Sick time
Compensation: $48,000
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