Customer Service Representative I

4 weeks ago


Boulder, Colorado, United States Particle Measuring Systems Full time

Customer Service Representative I

At Particle Measuring Systems, we value entrepreneurialism, innovation, and individual accountability. We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.

The Role

The Customer Service Support will act as a key liaison between customers, distributors, and service personnel and provides sales and service support as required. Participate as a team-member to ensure customer expectations are met, goods ship correctly and on-time.

Specific Job Responsibilities:

  • Maintain communications with PMS personnel, distributors, and customers to clarify and acknowledge orders, ensure complete configurations/part numbers, price, payment terms, shipping instructions, and on time delivery. Process invoicing to customers.
  • Process orders received via telephone, email, and fax. Includes data entry to create demand, relieve inventory and produce invoices, packing lists and shipping documents, including air bills, shipper's letter of instruction, required certificates, labels, and process Letters of Credit as required.
  • Complete Export Screening checklist and comply with all export regulations.
  • Work with Accounting dept. to facilitate payment terms and collection issues.
  • Provide regular backup support for other CSR's as needed

Qualifications:

  • Bachelor's degree in business or related field preferred; 0 - 2 years' work experience in an office environment.
  • Strong communication, relationship building skills both in person and via electronic tools.
  • Organized, self-motivated, with a desire to work at fast pace with a sense of urgency, accuracy, flexibility, and attention to detail.
  • Strong personal computing skills and proficiency with MS Word, Excel, Power Point, Access, and Outlook.

Benefits:

  • Medical
  • Health Advocate
  • Dental
  • Vision
  • 401(k)
  • Flexible Spending Account
  • Onsite Wellness Clinic

Pay Range: $22.50 per hour

How we determine what we pay: Particle Measuring Systems determines pay for positions using local, national, and industry-specific survey data, for the Boulder, Colorado area. We will evaluate external equity, which is the relative marketplace job worth of jobs directly comparable to jobs within our company.



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