Scooper - Customer Experience Specialist

1 week ago


Boulder, Colorado, United States Sweet Cow Full time
Job Description

We're seeking a skilled Scooper to become part of our friendly atmosphere and enthusiastic team at Sweet Cow. As a Scooper, you will be responsible for providing exceptional customer service, handling cash and credit transactions, and maintaining a clean and organized shop environment.

Key Responsibilities:

  • Greet customers and make them feel comfortable and welcome
  • Serve customers and handle cash and credit transactions
  • Follow Sweet Cow's operational policies and procedures, including those for cash handling and safety/security
  • Demonstrate knowledge of the brand and menu items
  • Serve menu items to customers in a courteous and timely manner
  • Quickly and accurately prepare menu items, including ice cream, shakes, cakes, and ice cream sammies
  • Check quality and temperatures throughout the day to ensure Sweet Cow quality and safety standards are met or exceeded
  • Follow sanitation and safety procedures, including knife handling and kitchen equipment
  • Maintain cleanliness and organization throughout the shop and ensure proper set up and/or breakdown of the entire shop
  • Effectively handle customer concerns and complaints
  • Work as a team to prepare the shop for each shift
  • Act with integrity, honesty, and knowledge that promotes the culture of Sweet Cow
  • Maintain regular and consistent attendance and punctuality
  • Contribute to a positive team environment

Requirements:

  • Excellent customer service skills required
  • Ability to work in a fast-paced environment
  • Team-oriented, adaptable, dependable, and strong work ethic
  • Ability to communicate effectively with customers and team members
  • Ability to work nights, weekends, and holidays
  • Must be at least 16 years of age


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