Customer Experience Representative

4 weeks ago


Boulder, Colorado, United States Capital One Careers Full time

About the Role:

We are seeking a Customer Experience Representative to join our team at Capital One. As a Café Ambassador, you will be at the heart of our community, introducing customers to our best-in-class services and creating memorable experiences.

Key Responsibilities:

  • Bring the Café experience and our brand to life by creating an inclusive environment where all customers and team members feel welcome.
  • Proactively engage with customers and the community in all areas of the Café, helping with tech challenges, showcasing our services and products, and having deeper conversations about their financial journeys.
  • Guide customers through goal setting, meeting them where they are and advocating for better financial literacy through discovery and Capital One resources.
  • Be a team player and work with an energized team of Ambassadors, inspiring teammates as they inspire you.
  • Stay curious, adaptable, and have a desire to learn and grow through self-development.
  • Continually learn new digital and technical skills.
  • Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Café.
  • Volunteer within the community and be an advocate for financial literacy.

Requirements:

  • High School Diploma, GED, or Equivalent Certification.
  • At least 1 year of Retail, Sales, or Customer Service experience.

Preferred Qualifications:

  • Associate's degree.
  • 2+ years of Retail or Customer-facing experience.
  • Proficient in G-Suite.
  • Strong written and oral communication skills.

About Capital One:

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.



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