Service Advisor

3 weeks ago


MA United States Route 44 Toyota Full time

{"h1": "Service Advisor Job Description", "p": "At Route 44 Auto Mile, we value our employees and treat them like family. Our ongoing training programs, advancement opportunities, and progressive culture make us a great place to work. We promote from within and want to help your career grow without affecting your personal life. Daily life at Route 44 Auto Mile is the best in the business, and we're sure you'll see why when you join our team.", "ul": [{"li": "401K including a Company Match"}, {"li": "Medical, Dental & Vision Insurance"}, {"li": "Paid Vacation"}, {"li": "Paid Holidays"}, {"li": "Ongoing Training"}], "h2": "Responsibilities", "ul": [{"li": "Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service"}, {"li": "Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer"}, {"li": "Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled"}, {"li": "Ensure the daily inventory of technicians' time is consistently sold to service customers"}, {"li": "Distribute work between technicians efficiently"}, {"li": "Answer technical questions about vehicle problems, warranties, services, and repairs"}, {"li": "Maintain Customer Success Index at or above company standards"}, {"li": "Assist in diagnosing vehicle problems; order parts and tools as necessary"}, {"li": "Oversee administration of warranty claims as well as training and supervising of service department"}, {"li": "Reinforces company policies and adheres to company standards"}, {"li": "Encourages compliance with applicable laws and regulations"}, {"li": "Maintain good working relationship with factory(s) and foster positive employee relations"}], "h2": "Qualifications", "ul": [{"li": "Organized and friendly personality"}, {"li": "Demonstrated ability to manage others"}, {"li": "Time management skills"}, {"li": "Fantastic communication skills with your customers"}, {"li": "Professional, well-groomed personal appearance"}, {"li": "Consistent record of service and sales success"}, {"li": "Strong record of positive customer satisfaction results"}, {"li": "Team oriented and self-motivated"}, {"li": "Able to work with little supervision"}, {"li": "Clean driving record and valid driver's license"}, {"li": "Bilingual"}]}



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