**Salesforce Business Process Leader**

2 weeks ago

Plano, Texas, United States Thomas Edwards Group Full time
Job Description

**About the Role**

Thomas Edwards Group is seeking a highly skilled Salesforce Business Process Leader to join our team. As a key member of our organization, you will be responsible for driving the successful implementation and expansion of Salesforce solutions tailored to our client's unique business processes.

Key Responsibilities**

  • Product Ownership & Vision: Develop a deep understanding of our client's current business processes and utilize your experience in process redesign and optimization to improve business processes supported by the system implementation.
  • Define and Communicate the Vision: Define and communicate the vision and roadmap for Salesforce solutions, aligning with our client's strategic objectives and business needs.
  • Manage and Prioritize the Product Backlog: Manage and prioritize the product backlog to reflect business and client priorities.
  • Collaborate with Stakeholders: Collaborate with stakeholders to gather requirements and translate them into user stories and acceptance criteria.

Implementation & Delivery:

  • Lead the End-to-End Implementation: Lead the end-to-end implementation of Salesforce projects, ensuring solutions meet business requirements.
  • Work with Development Teams: Work closely with Salesforce developers, administrators, and third-party vendors for timely and quality delivery.
  • Partner with Project Management: Partner with project management to build project plans, secure timely requirements, and meet deadlines.

Stakeholder Management:

  • Engage with Stakeholders: Engage with stakeholders across departments and client organizations to ensure alignment with business strategy.
  • Communicate Effectively: Communicate effectively to manage expectations, provide updates, and gather feedback.
  • Primary Point of Contact: Serve as the primary point of contact for all Salesforce-related matters.

Adoption & Change Management:

  • Develop Adoption Strategies: Develop and execute strategies for successful Salesforce adoption within our client's environment.
  • Collaborate with Learning Management: Collaborate with the Learning Management team to create training programs and support materials.
  • Monitor User Adoption: Monitor user adoption and provide recommendations for improvements.

Quality Assurance & Continuous Improvement:

  • Work with Development and QA Teams: Work with development and QA teams to ensure high-quality standards for Salesforce solutions.
  • Identify Opportunities for Improvement: Identify and drive opportunities for process improvements and platform enhancements.
  • Stay Updated on Salesforce Features: Stay updated on Salesforce features and best practices to benefit our client and their clients.

Ongoing Platform Management:

  • Manage Ongoing Support: Manage the ongoing support of the Salesforce ecosystem post-implementation.
  • Stay Informed about Salesforce Solutions: Stay informed about Salesforce and partner solutions that can solve business problems and drive efficiencies.

Qualifications:

  • Bachelor's Degree: Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field.
  • Experience in Large-Scale Systems Implementations: At least 7 years of experience in large-scale systems implementations with a focus on business processes.
  • Experience as a Product Owner: At least 5 years of experience as a Product Owner or in a similar role related to system implementation.
  • Experience with Salesforce: Some experience with Salesforce is preferred but not required; a willingness to learn Salesforce and its applications is essential.
  • Strong Communication and Interpersonal Skills: Strong communication, interpersonal, and leadership skills.
  • Ability to Manage Multiple Projects: Ability to manage multiple projects and priorities in a fast-paced environment.
  • Experience with Agile Methodologies: Experience with Agile methodologies and tools like Jira or Confluence.

Key Competencies:

  • Strategic Thinking: Ability to define and articulate a clear vision for Salesforce solutions, aligning with our client's goals.
  • Quick Learner with a Bias for Action: Ability to swiftly understand existing systems and drive enhancements and expansion.
  • Stakeholder Engagement: Proven ability to build relationships and influence decision-making.
  • Change Management: Expertise in driving user adoption and managing change, especially within nonprofit settings.
  • Analytical Skills: Ability to analyze data to inform decisions and measure success.
  • Problem-Solving: Strong problem-solving skills with the ability to think critically and creatively.
  • Communication: Excellent communication skills to effectively convey ideas, manage stakeholder expectations, and provide clear updates and feedback.

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