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Salesforce Business Systems Coordinator

2 months ago

Plano, Texas, United States Palo Alto Networks Full time
Job Description

Company Overview

Palo Alto Networks is a leading cybersecurity company that protects the digital way of life. Our mission is to be the cybersecurity partner of choice, and we're looking for talented individuals to join our team.

Job Summary

We're seeking a highly skilled Salesforce Business Systems Specialist to join our Strategy & Operations team. As a key member of our team, you will play a critical role in ensuring the accuracy and usability of our sales tools, including Salesforce, Clari, ClosePlan, and Callidus Commissions.

Key Responsibilities

  • Liaison between IT Development and Business Functions
    • Drive system enhancements to completion through business requirement gathering, documentation, prioritization, and testing in an Agile environment
  • Tier 2 Support
    • Resolve support requests in a timely manner for end-users
  • System Administration
    • Perform business requirement gathering, documentation, prioritization, and testing in an Agile environment
    • Conduct change management for related system enhancements
    • Project manage and provide direct support to Merger & Acquisition related Salesforce changes
    • Utilize business knowledge and expertise to drive business process improvements
    • Balance relationships with multiple business teams for new solution features and technical support
    • Perform regular SFDC data audits to ensure accuracy within the system
    • Assist in scheduled maintenance of the systems via data migrations
    • Assist with documentation of best practices and usage
  • Collaboration and Communication
    • Partner with Sales Operations, Sales Leadership, and Revenue Acceleration team to understand business requirements for systemic enhancements
    • Collaborate with IT Development to execute system enhancements through an Agile environment
    • Communicate effectively with internal and external customers and vendors

Requirements

  • Salesforce certification is highly preferred but not required
  • Solid knowledge of navigating Salesforce landscape and terminology with focus on data security
  • Hands-on experience with Sales forecasting tools is highly desirable
  • Hands-on experience providing system and tools support to users
  • Experience with sales processes and experience in a sales environment is a plus
  • Experience driving system change through an Agile environment
  • Strong team player with service-oriented attitude and customer focus
  • Excellent time management skills
  • Quick learner and able to thrive in a fast-paced environment
  • Experience training sales users on new Salesforce functionalities
  • Aggressive problem solver
  • Experience with data extraction and conducting mass updates via workbench and Dataloader
  • Ability to work with a variety of internal/external customers and vendors (some technical some non-technical)
  • Demonstrate skills in continuous learning, flexibility, customer focus, quality commitment, and good relationships
  • Ability to communicate in a clear and concise professional manner, tailored to the appropriate audience - including both verbal and written communications
  • Additional knowledge of ServiceNow, JIRA, Anaplan, and SOQL is a plus
  • Education - Bachelor's Degree or equivalent military experience required