Insurance Customer Service Representative

4 weeks ago


Reston, Virginia, United States JJ Best & Co. Full time

Job Title: Insurance Customer Service Representative

Department: Insurance

Reports to: Management

Position Summary

We are seeking a highly motivated and energetic team member to serve our customers and thrive in a fast-paced environment at JJ Best & Co.

As an Insurance Customer Service Representative, you will provide technical and clerical support to assist the team of Licensed Agents by managing new quotes, cancellations, and endorsements, answering phones, and providing solutions and customer service to our clients via emails, phone calls, and faxing.

Essential Responsibilities:

· Provide prompt, courteous, and professional customer service to clients and Insurance Carriers and other staff members.

· Utilize Carrier Website system to determine rating and prepare insurance quote offers for new and renewal business within internal and carrier guidelines.

· Refer concerns outside authority to the agents or Management.

· Professionally respond to all customer and insurance carrier correspondence via email and phone.

· Provide customer service and problem resolution over the phone in a high-volume call environment.

· Provide other technical and clerical support as required by Agents staff and management.

Knowledge, Skills, and Abilities

1. Experience in customer service and/or insurance roles or HS Diploma/GED with experience in high-volume business/insurance sales and customer service.

2. Ability to work efficiently on computer systems and to learn new systems quickly. Experienced with Microsoft Outlook, Excel, and Word.

3. Must be able to handle a variety of tasks in a fast-paced, customer-centric environment.

4. Ability to prioritize job responsibilities to meet internal service standards and carrier requirements; effective priority and time management.

5. Must exhibit strong attention to detail and understand its importance with our business.

6. Must possess exceptional customer service skills.

7. Strong oral and written communication skills required. Ability to write business correspondence.

8. Must demonstrate teamwork and ability to develop productive relationships with peers and management.



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