Customer Service Representative

3 weeks ago


Reston, Virginia, United States Texas National Bank, Sweetwater, TX Full time

We are seeking a skilled customer service professional to represent Texas National Bank in Sweetwater, TX, providing exceptional service to customers while processing transactions, responding to questions, and referring our competitive products and services.

Key Responsibilities:

  • Process transactions, verify amounts and endorsements, and maintain accurate records.
  • Build and maintain strong business relationships with customers and prospective customers through established customer service and sales standards.
  • Develop and maintain a basic knowledge of current Bank products and services, maintaining confidentiality when handling customer requests and transactions.

Requirements:

  • Must be a team player capable of working well with others.
  • Detail-oriented with strong organizational and problem-solving skills.
  • Demonstrated ability to provide an exceptional level of customer service.
  • Demonstrated math skills.
  • Understand and comply with the Bank's policies, procedures, security, and regulatory requirements.
  • Ability to gain working knowledge of bank products and services.
  • Ability to read, write, speak, and understand English well. Excellent written and oral communication skills.

Working Environment/Conditions:

  • Climate-controlled office environment.
  • Work requires regular attendance, punctuality, and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule. May be required to work extended hours, as needed.

Physical Demands/Effort:

  • Work may involve the constant use of computer screens and reading reports.
  • Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner, facsimile, fine count cash and operate a cash counter which often requires dexterity of hands and fingers with repetitive wrist and hand motion.
  • Ability to stand or sit for extended periods of time and duration of shift.
  • Ability to occasionally kneel, reach, bend, push, pull and carry.
  • Occasional lifting to independently move or transport money and coins, approximately 25 lbs., or files and/or boxes 5-10 lbs.


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