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Senior Vice President of Sales and Customer Engagement

2 months ago

Austin, Texas, United States Beamer and Userflow Full time
Job Overview

Beamer + Userflow: Pioneering the Comprehensive Toolkit for Product Excellence

Welcome to Beamer and Userflow, two forward-thinking teams united by a common goal: to enable product-led growth (PLG) organizations. We are seeking skilled professionals who are enthusiastic about reshaping the way product teams operate and succeed. If you are motivated by developing outstanding software and providing teams with effective, no-code solutions, you are in the right place. Join us in our mission to transform user interaction and product advancement.

Position: Senior Vice President of Sales and Customer Engagement

Company: Beamer and Userflow

About Us: Beamer has recently integrated Userflow and is dedicated to empowering product leaders and marketers to create products that genuinely resonate with their customers. We assist businesses in communicating more effectively with their clientele, making us the preferred platform for product marketing teams worldwide. We are profitable, in a phase of growth, and supported by investors with a proven track record in the SaaS industry. We are in the early stages of scaling, presenting a vast opportunity for impact. If you are passionate about building high-performing sales and customer engagement teams in the SMB/mid-market sector and are eager to contribute meaningfully from the ground up, Beamer is the ideal environment for you.

Role Overview: As the Senior Vice President of Sales and Customer Engagement, you will be instrumental in directing our growth strategy. Initially overseeing a team of 2 Sales Representatives and 2 Customer Success Managers, your leadership will facilitate team expansion, ensuring smooth collaboration between these functions. Your primary focus will be on refining sales strategies, improving customer satisfaction, and driving revenue growth. Additionally, you will be responsible for achieving Sales and Customer Success ARR objectives while working closely with Marketing, Product, and other cross-functional teams.

Key Responsibilities:

  1. Sales Leadership:
  • Formulate and implement a strategic Product-Led sales plan to meet revenue objectives.
  • Mentor and support the sales team, providing guidance and resources.
  • Identify new market opportunities and spearhead expansion efforts.
Customer Engagement Management:
  • Oversee customer engagement initiatives, ensuring high retention rates and satisfaction levels.
  • Establish best practices for onboarding, adoption, and ongoing support.
  • Monitor customer health metrics and proactively resolve any issues.
  • Build strong relationships with key accounts.
Cross-Functional Collaboration:
  • Collaborate closely with marketing to align and achieve company revenue targets.
  • Work with product management to relay customer feedback and influence product improvements.
  • Promote a customer-centric culture throughout the organization.
Metrics and Reporting:
  • Track KPIs related to sales performance, customer retention, and revenue growth.
  • Regularly update senior leadership on progress.
  • Utilize data-driven insights to refine strategies and approaches.

Candidate Profile:

You are customer-focused and committed to making a significant impact in your role. You are a self-starter, motivated, and capable of independent thought while remaining eager to learn and enhance your skill set. You are a strategic thinker and problem solver. As a servant leader, you can collaborate across various departments and management levels, concentrating on resolving customer challenges and assisting in scaling business solutions.

  • Extensive experience in leading sales and customer engagement functions within high-growth, early-stage SaaS environments. Proven success in scaling SMB and mid-market PLG SaaS companies, with a strong record of driving significant revenue growth and customer retention.
  • Exceptional ability to define and execute strategic initiatives that align with organizational goals. Demonstrated success in developing and implementing go-to-market strategies, optimizing customer lifecycle management, and driving product-led growth.
  • Strong leadership skills with a history of inspiring and guiding high-performing teams. Skilled at fostering a collaborative and results-oriented culture, mentoring senior leaders, and building cross-functional alignment.
  • Excellent communication and negotiation skills, with a track record of successful stakeholder and leadership engagement. Ability to effectively convey complex concepts and drive consensus among diverse audiences.
  • A Master's degree in Business, Marketing, or a related field is strongly preferred, showcasing advanced expertise and strategic insight.

Benefits:

  • Competitive salary, stock options, and performance-based bonuses.
  • Comprehensive health and wellness benefits.
  • Opportunities for professional development.
  • A collaborative and inclusive work environment.

If you are passionate about driving results, nurturing customer relationships, and contributing to a dynamic organization, we encourage you to consider this opportunity. Join us in our exciting journey toward significant growth and success.

Beamer is committed to being an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Beamer is dedicated to providing reasonable accommodations for candidates with disabilities in our recruiting process.

Why Join Us?

At Beamer and Userflow, you will be shaping the future of product-led growth alongside a dedicated team committed to making a tangible impact. Your contributions will directly influence the success of our customers, utilizing cutting-edge technology to develop top-tier solutions. Our collaborative culture promotes a fun, open, and supportive work environment where every voice is valued. If you are ready to create something remarkable and drive meaningful change in the PLG sector, we are hiring. Join us and be part of our exciting journey.