Front Desk Representative

5 days ago


Norman, Oklahoma, United States Highgate Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.

Key Responsibilities
  • Guest Service: Provide attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout.
  • Room Revenue and Occupancy: Maximize room revenue and occupancy by effectively managing room rates, packages, and special promotions.
  • Communication: Answer inquiries from guests regarding restaurants, transportation, entertainment, and other services.
  • Cash Handling and Credit Policies: Follow all cash handling and credit policies to ensure accurate and secure transactions.
  • Knowledge and Familiarity: Be aware of all rates, packages, and special promotions, as well as in-house groups, closed-out and restricted dates, and emergency procedures.
  • Check-in and Check-out: Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
  • Front Desk Computer System: Fully comprehend and operate all relevant aspects of the Front Desk computer system.
  • Shift Checklist: Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Reports and Paperwork: Balance and prepare individual paperwork for closing of shift according to hotel standards.
Requirements
  • Education: College coursework in a related field is helpful, but not required.
  • Experience: Experience in a hotel or a related field is preferred, but not required.
  • Computer Skills: Computer experience is required, and proficiency in hospitality software is a plus.
  • Customer Service: Excellent customer service skills, with the ability to effectively communicate with guests and colleagues.
  • Multitasking and Prioritization: Ability to multitask and prioritize departmental functions to meet deadlines.
  • Confidentiality: Maintain confidentiality of information and adhere to hotel standards and regulations.
  • Initiative: Show initiative and anticipate guest or operational needs.


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