Customer Service Representative

4 days ago

Tulsa, Oklahoma, United States Tulsa Public Schools Full time
About the Role:

This position provides critical support to the Enrollment Center at Tulsa Public Schools. As a Customer Care Receptionist/Data Clerk, Bilingual, you will serve as a liaison between internal and external customers, providing Spanish translation and interpretation assistance. Your excellent communication skills and ability to work in a fast-paced environment will be essential in this role.

Key Responsibilities:

• Provide Spanish translation and interpretation assistance to internal and external customers
• Answer and direct incoming phone calls to all departments in the Enrollment Center
• Communicate with patrons, school personnel, and students in a positive and professional manner
• Sign for deliveries and ensure distribution to the correct department
• Serve as a liaison with the building custodian
• Maintain visitor's logs and process survey questions
• Collect and update departmental OKR metrics
• Assist with student records, state reporting, and other clerical duties as needed

Requirements:

• High School diploma or equivalent
• College credit or degree preferred
• Two years of front-facing customer service experience
• One year of experience in K-12 settings that serve low-income students and communities
• Fluent in written and oral communication in English and Spanish
• Proficient in Microsoft Office Suite and Google Office Suite
• Possess or willing to obtain Notary Public

Why Join Our Team:

Tulsa Public Schools is committed to inspiring and preparing every student to love learning, achieve ambitious goals, and make positive contributions to our world. As a member of our team, you will have the opportunity to work with a diverse group of students, families, and staff who share our passion for education and community engagement.

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