Customer Service Representative
3 hours ago
Williams Plumbing & Drain Service
Customer Service Representative - Full Time
About Us
We are a family-owned and operated business with over 40 years of experience in Tulsa. We pride ourselves on treating our clients and employees with value and respect. Our goal is to provide excellent service while enjoying our work and offering opportunities for growth and learning.
What We Offer
We provide a competitive hourly rate of $13.50, paid training, a consistent schedule with no evenings or weekends, medical and dental benefits, paid time off, paid holidays, 401(k) retirement planning options, and additional bonuses and incentives based on performance.
Desired Skills and Experience
We are looking for individuals with prior customer service experience and phone experience, but a great attitude is the only non-negotiable requirement. We believe in providing five-star customer service and need stellar representatives who genuinely care about the customer and view this opportunity as a career and a place to build long-term customer relationships.
The Role
You will promote customer satisfaction by converting incoming customer calls into booked service appointments. Key responsibilities include learning a call script to sound professional and authentic, participating in training and coaching sessions, maintaining and updating customer databases, communicating with technicians and dispatch, and accurately answering and resolving customer concerns.
Why Join Us
If you want to be part of a team where you will be appreciated and your work has a direct impact on the company's success, this is the opportunity for you. We offer a supportive environment where you can learn and grow, and we are committed to providing excellent customer service.
Equal Opportunity Employer
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