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Customer Service Representative
2 months ago
Job Title: Customer Service Representative
Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Access World Logistics (Singapore) Pte Ltd. As a key member of our logistics department, you will be responsible for providing exceptional customer service, ensuring seamless logistics operations, and driving business growth.
Key Responsibilities:
- Provide top-notch customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.
- Collaborate with internal teams to ensure efficient logistics operations, including preparing work orders, managing transport, and coordinating customs services.
- Analyze customer needs to improve our services and profitability, identifying opportunities for growth and process improvements.
- Perform administrative tasks, such as invoicing, reporting, and data analysis, to support logistics operations.
- Work closely with the team to achieve business objectives, maintaining a positive and optimistic attitude in a fast-paced environment.
Requirements:
- Minimum 1-2 years of experience in logistics, customer service, or a related field.
- Excellent communication and analytical skills, with proficiency in English and Spanish.
- Ability to work in a customer-oriented environment, with a focus on accuracy and attention to detail.
- Proficiency in Microsoft Office and familiarity with Microsoft ERP systems.
- A positive and joyful personality, with a strong team player attitude.
What We Offer:
Access World Logistics (Singapore) Pte Ltd offers a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about logistics and delivering exceptional service, we encourage you to apply for this exciting opportunity.
