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Customer Service Representative

2 months ago

Tulsa, Oklahoma, United States American Cybersystems Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and issues in a prompt and professional manner.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers
  • Escalate complex issues to senior team members as needed
  • Collaborate with internal teams to resolve customer issues
  • Meet or exceed customer satisfaction targets
Requirements:
  • High school diploma or equivalent required
  • 1 year of customer service experience required
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Proficient in Microsoft Office Suite
Preferred Qualifications:
  • 1 year of customer service experience in a call center or telemarketing environment
  • 6 months of data entry experience in an office environment
  • Referral preference given to applicants who can meet Microsoft Excel and Word testing criteria
What We Offer:
  • $18 per hour on W2
  • Benefits package including medical, dental, and vision insurance
  • 401(k) plan with company match
  • Flexible spending account (FSA) and health savings account (HSA)
  • Life insurance and disability insurance
  • Employee assistance program (EAP)

Innova Solutions is an equal opportunity employer and prohibits any kind of unlawful discrimination and harassment. We are committed to providing a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where we operate.