Global Customer Support Specialist

6 days ago


Houston, Texas, United States AIG Inc Full time
About the Role

AIG Inc. is seeking a highly skilled Global Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients in times of need.

Key Responsibilities:

  • Provide telephone support and emergency evacuation services to clients
  • Coordinate the management of client travel emergencies, including flight cancellations, delays, and interruptions
  • Monitor patient status and report to family and fellow travelers
  • Make arrangements for medical evacuation and document case management
  • Provide translation services and support inbound/outbound SMS communications
  • Assess and file claims on behalf of clients
  • Work with the Provider Network Group to add and evaluate new service providers

Requirements:

  • Fluent (Read, Write, Speak) German, French, Persian, and/or Farsi is preferred but not required
  • English required
  • Contact/Call Center experience is preferred but not exclusive
  • Health care experience is preferred but not exclusive
  • Excellent telephone communication skills and computer skills
  • Excellent verbal and written use of the language
  • Excellent critical thinking skills
  • Attention to detail and sense of urgency
  • Ability to work under pressure

Work Schedule:

The Assistance Call Center operates 24/7/365. The shift we are hiring for is Morning Shift: 6am-2:30pm and Second Shift: 1:30pm-10pm 5-days per week, including weekend work and Holiday work.



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