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Technical Support Specialist

2 months ago

Houston, Texas, United States Insight Global Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Liaison to join our team at Insight Global. As a key member of our client-facing team, you will be responsible for providing exceptional customer service and support to our clients in the manufacturing sector.

Key Responsibilities
  • Customer Support: Offer technical assistance and support to internal and external customers regarding products and services.
  • Collaboration: Work closely with our Technical Sales Team to understand client requirements and expectations, and to identify business prospects.
  • Opportunity Management: Oversee the opportunity process, including data collection, quotation, order placement, and production.
  • Order Management: Input and manage purchase orders, as well as customer orders.
  • Record Keeping: Maintain accurate records and files, including inventory management and customer information.
  • Communication: Establish rapport and provide prompt responses to internal and external customers.
Requirements
  • Technical Skills: Proven ability to use computers and software applications, including SAP, SAP C4C, Global Shop, Oracle ERP, SAP Ariba, and MS 365.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Adaptability: Ability to adapt to changing priorities and deadlines, and to work in a fast-paced environment.
Preferred Qualifications
  • Education: Associate's or Bachelor's degree in a related field.
  • Industry Knowledge: Understanding of compressor equipment, oil and gas production equipment, manufacturing, or engineered products for the oil and gas sector.