Sales Development Representative
1 week ago
Hyundai of Auburn is seeking dedicated and self-driven individuals to enhance our customer engagement as a Business Development Center (BDC) Representative. We value a family-oriented atmosphere and prioritize internal promotions, offering numerous opportunities for career advancement.
Benefits Offered
- Comprehensive medical, dental, and vision coverage
- Short and long-term disability and life insurance options
- 401(k) matching program and profit-sharing opportunities
- Paid time off for vacations and holidays
- Employee discounts on products and services
- Recognition events and employee gatherings
- A supportive and professional work environment
- Pathways for growth within the organization
Compensation: Competitive hourly rate plus commissions and bonuses.
The BDC team plays a crucial role in broadening our customer base while nurturing relationships with existing clients. This position serves as a bridge between our marketing, sales, and service departments, ensuring a seamless customer experience from initial contact through to closing and follow-up.
Key Responsibilities
- Manage incoming customer calls and schedule follow-up appointments
- Promptly respond to inquiries via internet, phone, and live chat
- Engage with customers based on current marketing initiatives to drive dealership traffic
- Follow up with leads who are not ready to schedule appointments or have missed them
- Provide initial information to customers and direct them to relevant dealership resources
- Utilize a CRM system for daily tracking and management
- Perform additional duties as assigned
Qualifications
- Previous experience in customer service is required; automotive BDC experience is preferred
- Availability for flexible hours, including some weekends
- Team-oriented with a collaborative spirit and a desire for continuous improvement
- Strong multitasking and time management abilities
- Professional and courteous demeanor
- Positive attitude and strong work ethic
- Proficient computer skills
- Valid driver's license with a clean driving record
- Willingness to undergo pre-employment drug screening and background checks
We are committed to equal opportunity employment and do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.
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