Hospital Services Coordinator

2 weeks ago


Rye, New Hampshire, United States Sagamore Animal Hospital Full time

Sagamore Animal Hospital is seeking an experienced Veterinary Practice Leader to join our team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our clinic, leading a team of dedicated professionals, and ensuring the highest standards of care and service for our patients and clients.

Responsibilities:
  • Leadership:
    • Act as the primary leader on shift, ensuring smooth operations and effective communication.
    • Create schedules and manage unplanned schedule changes efficiently.
    • Resolve issues as they arise in collaboration with the Group PM.
    • Demonstrate proficiency in all skills outlined in the CSR, Veterinary Technician, or Veterinary Assistant job description.
    • Work with GPM to train the team on hospital guidelines and practices to ensure compliance.
    • Partner with GPM for employee relations inclusive of performance management, disciplinary actions, record keeping, confidentiality and compliance.
  • Client Service:
    • Oversee client flow to ensure clients and patients are seen and treated in a professional, timely and competent manner.
    • Responsible for resolving escalated non-medical client complaints in a timely manner.
    • Maintenance of accurate client records.
  • Operations:
    • Work with GPM to develop hospital KPI's to achieve budget.
    • Work with GPM to identify potential obstacles that create barriers to hospital success and growth.
    • Work with GPM to develop SMART goals that align with hospital strategy.
    • Building maintenance and facility upkeep.
    • Maintenance of equipment and supplies: maintenance, inventory, purchasing and ordering, uniforms, etc.
    • Responsible for attending scheduled meetings with manager to review hospital performance.

The salary for this position is $65,000 - $85,000 per year, depending on experience, and includes a comprehensive benefits package including short-term disability, life insurance, 401(k) matching, and health insurance options. If you are a compassionate and dedicated professional seeking to contribute to a team that prioritizes the health and happiness of pets, please submit your application.



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