Veterinary Operations Manager

2 weeks ago

Rye, New Hampshire, United States Sagamore Animal Hospital Full time

At Sagamore Animal Hospital, we are seeking an experienced and skilled professional to fill the role of Veterinary Practice Leader. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our clinic, leading a team of dedicated professionals, and ensuring the highest standards of care and service for our patients and clients.

Key Responsibilities:
  • Operational Leadership: Act as the primary leader on shift, ensuring smooth operations and effective communication.
  • Create schedules and manage unplanned schedule changes efficiently.
  • Resolve issues as they arise in collaboration with the Group PM.
  • Demonstrate proficiency in all skills outlined in the CSR, Veterinary Technician, or Veterinary Assistant job description.
  • Work with GPM to train the team on hospital guidelines and practices to ensure compliance.
  • Partner with GPM for employee relations inclusive of performance management, disciplinary actions, record keeping, confidentiality and compliance.
Client Management:
  • Oversee client flow to ensure clients and patients are seen and treated in a professional, timely and competent manner.
  • Responsible for resolving escalated non-medical client complaints in a timely manner.
  • Maintenance of accurate client records.
Organizational:
  • Work with GPM to develop hospital KPI's to achieve budget.
  • Work with GPM to identify potential obstacles that create barriers to hospital success and growth.
  • Work with GPM to develop SMART goals that align with hospital strategy.
  • Building maintenance and facility upkeep.
  • Maintenance of equipment and supplies: maintenance, inventory, purchasing and ordering, uniforms, etc.
  • Responsible for attending scheduled meetings with manager to review hospital performance.
  • 60-80% of scheduled shifts will be in a functional role such as CSR, CrVT, or VA.

We offer a competitive salary of $65,000 - $85,000 per year, depending on experience, as well as a comprehensive benefits package including short-term disability, life insurance, 401(k) matching, and health insurance options. If you are a compassionate and dedicated professional seeking to contribute to a team that prioritizes the health and happiness of pets, please submit your application.

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