Operations Manager

1 week ago

Warwick, Rhode Island, United States Destination Pet, LLC Full time

Welcome to Destination Pet. We are One Pack - a united team dedicated to enhancing the lives of pet families. Our passionate professionals create a connected care network of reliable partners who bring innovative solutions to the pet industry.

We are seeking a General Manager to oversee our operations at Bow Chika Wow Town.

KEY RESPONSIBILITIES:

  • Uphold the mission, vision, culture, and policies of Destination Pet.
  • Deliver outstanding customer service through direct engagement, staff training, and effective resolution of customer issues.
  • Collaborate regularly with Destination Pet Support Staff across various departments (Operations, Human Resources, Marketing, Facilities, Legal, etc.).
  • Ensure seamless integration of all pet care services and facilitate cross-training as needed.
  • Lead the team by recruiting, hiring, motivating, training, promoting, counseling, and managing staff performance.
  • Oversee staff scheduling to ensure exceptional service while adhering to budget constraints.
  • Manage payroll processes and ensure timely approval.
  • Work alongside Human Resources to maintain compliance with labor laws and regulations.
  • Conduct safety training and enforce safety protocols to ensure employee well-being.
  • Provide timely performance reviews for team members.
  • Monitor the needs of pet guests to guarantee their safety and comfort.
  • Address and resolve customer and staff complaints effectively.
  • Manage the center's social media presence through regular updates and customer engagement.
  • Develop and implement local marketing initiatives to attract new clients and increase sales.
  • Participate in community events and collaborate with local businesses to promote services.
  • Maintain appropriate inventory levels and manage supply orders.
  • Oversee all computer systems and address maintenance needs to ensure a safe environment.
  • Utilize financial reports and data for informed decision-making.
  • Handle cash management, including processing payments and balancing cash drawers.
  • Ensure timely completion of bank deposits.
  • Promote Destination Pet's offerings within the community.
  • Support team members as needed.
  • Perform additional duties as assigned.

QUALIFICATIONS:

  • Bachelor's degree is preferred.
  • Must be a dedicated team player and an effective motivator.
  • Strong background in performance management and team leadership.
  • Minimum of five years of full P&L management experience, ideally in hospitality, service, or retail sectors.
  • Proven problem-solving skills and the ability to maintain confidentiality while interacting professionally.
  • Proficient in Microsoft Office Suite and database management.
  • Excellent time management and multitasking abilities.
  • Strong written and verbal communication skills.
  • Exceptional customer service experience is essential.
  • Experience in veterinary, boarding, or grooming services is required.
  • Familiarity with inventory management and accounts payable processes.

PHYSICAL REQUIREMENTS:

  • Availability to work evenings, weekends, and holidays.
  • Ability to lift up to 40 pounds regularly.
  • Must be able to stand, walk, and climb stairs for extended periods.
  • Comfortable using computer systems and multi-line telephones.
  • Ability to handle dogs on leashes.
  • Willingness to work in environments with exposure to cleaning chemicals and animal dander.

BENEFITS:

  • Comprehensive health, vision, dental, and life insurance.
  • A dynamic company culture with stable funding.
  • Generous paid time off.
  • Opportunities for career advancement within a network of professionals.

REPORTS TO: District Director

Destination Pet LLC is an equal opportunity employer, providing employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, or any other characteristic protected by law.

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