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Help Desk Analyst I

2 months ago

Columbus, Ohio, United States Elevance Health Full time
Job Title: Help Desk Analyst I

Elevance Health is seeking a skilled Help Desk Analyst I to join our team. As a Help Desk Analyst I, you will be responsible for providing technical support to our customers, resolving technical issues, and ensuring that our systems are running smoothly.

Key Responsibilities:
  • Provide technical support to customers via phone, email, or chat
  • Resolve technical issues and escalate complex problems to senior technicians
  • Collaborate with cross-functional teams to resolve technical issues
  • Document and track technical issues and resolutions
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 1+ year of experience in technical support or a related field
  • Strong technical skills, including knowledge of computer hardware, software, and networking
  • Excellent communication and problem-solving skills
Preferred Skills:
  • 2+ years of experience in technical support or a related field
  • Knowledge of IT service management frameworks and tools
  • Experience with ticketing systems and help desk software
  • Strong analytical and problem-solving skills
About Elevance Health:

Elevance Health is a health company dedicated to improving lives and communities. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.