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Customer Service Representative

2 months ago

Decatur, Georgia, United States DeKalb County Full time
Job Summary

We are seeking a highly skilled and experienced Customer Support Assistant to join our team at DeKalb County Government. As a key member of our customer service team, you will be responsible for providing exceptional support to internal and external customers via email, phone, and direct contact.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Utilize Avaya and Oracle systems to process and manage customer requests.
  • Collaborate with call center staff to ensure seamless customer service delivery.
  • Prepare and maintain reports for 311 Oracle system and Avaya phone system.
  • Provide technical expertise and training to co-workers as needed.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • At least two years of experience in a call center or customer service environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
About Us

DeKalb County Government is a dynamic and inclusive organization that values collaboration, teamwork, and achievement. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.