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Operations Director

2 months ago


Union, Kentucky, United States The Jewish Federation of Cincinnati Full time
Operations Manager

The Jewish Federation of Cincinnati is seeking an experienced Operations Manager to support the overall operational needs of the organization. This role will report to the Chief Operations Officer and will be responsible for managing the Data Systems Administrator.

Key Responsibilities:
  • Develop and implement new processes across multiple departments to improve efficiency and productivity.
  • Provide leadership for project management, including developing project plans, resource allocation, and timelines.
  • Manage the day-to-day operational aspects of projects and scope, and direct assigned project teams to ensure effective utilization of resources.
  • Establish robust client relationship management practices and systems to continuously improve client operations.
  • Manage grant application processes, grant reporting, and data management, working closely with the M&E team on alignment of metrics.
  • Manage Data Systems Administrator, providing customer service and user support related to data operations, customer relations management (CRMs), and/or fundraising platforms.
Requirements:
  • Bachelor's degree required.
  • Minimum of 5 years of related work experience.
  • Exceptional operational track record, with proven ability to create and implement business systems and processes.
  • Proven ability to create, maintain, and improve technology-enabled client process and procedure that works for clients and for the team that is delivering service.
  • Background in developing analytics for systems, process, and their intersections with finance.
  • Excellent interpersonal and communication skills, meticulous attention to detail and follow-up.
  • Problem-solving and critical thinking skills to develop strategies that help overcome departmental challenges and enhance the organization's performance.
Benefits:
  • Robust medical, dental, and vision insurance.
  • Talent management & professional development programs and learning opportunities.
  • Competitive 401(k) program with company match and additional contribution opportunities.
  • Complimentary single membership to the Mayerson JCC Fitness Center + discounts to the onsite café and spa.
  • F.S.A, employer matched H.S.A, life insurance, LegalShield plan, tuition reimbursement and more.
  • Paid Time Off: 15 days' vacation, 12 days of sick, and 10+ paid holidays per year.