Customer Service Mover

2 weeks ago

Richmond, Virginia, United States College Hunks Hauling Junk & Moving Careers Full time

Position Overview
As a Mover at College Hunks Hauling Junk and College Hunks Moving, you will serve as the initial point of contact for our valued clients during their moving experience.


Your role will involve educating clients about our outstanding services and the advantages of choosing us over competitors, ensuring their complete satisfaction.

Company Mission

We are committed to embodying our four core values: Building Leaders, Always Branding, Listening, Fulfilling, and Delighting, while fostering a Fun and Enthusiastic Team Environment.

Our promise is to deliver a stress-free moving or hauling experience, consistently providing our clients with H.U.N.K.S. (Honest, Uniformed, Nice, Knowledgeable, Service).

Job Responsibilities

Do you thrive in a dynamic, fast-paced work environment where you can engage in various professional activities such as Sales, Marketing, Logistics, Customer Service, Equipment Operations, Project Management, Conflict Resolution, and Communication? If so, this role offers remarkable growth potential.

You will learn effective techniques to build rapport and establish value, experiencing a sense of achievement each day. College Hunks Hauling Junk and Moving is an excellent place for individuals with little experience to develop their resumes.

  • Exhibit friendliness and approachability (smile, maintain eye contact, engage in small talk) with everyone you encounter, especially clients.
  • Present yourself as a friendly college hunk by adhering to the uniform standards (shirt tucked in, hat straight, pants at the waist) and maintaining a positive attitude.
  • Inform clients about pricing and services, highlighting the benefits before providing estimates to ensure their satisfaction.
  • Prioritize safety in all operations.
  • Conduct daily truck inspections (tire pressure, oil levels, equipment checks, etc.).
  • Ensure the truck is stocked with necessary receipts, safety gear, and marketing materials.
  • Price jobs competitively, aiming to exceed benchmarks.
  • Make informed logistical decisions regarding disposal, donations, recycling, job completion strategies, and packaging/loading items.
  • Lead by example, demonstrating the company's core values to your team.
  • Assist in training new hires on daily operations and core values.
  • Avoid costly mistakes, including damage, injuries, unhappy clients, and lost equipment.
  • Regularly check in with your supervisor for additional tasks and guidance.

Qualifications

Ideal Candidate:
If you have a passion for customer service and helping others, this is the right opportunity for you. No prior experience is required, as we provide comprehensive training to ensure your success.

Requirements:

  • Ability to lift 50 pounds with assistance.
  • Reliable transportation to and from work.
  • Valid/Active Driver's License.
  • Eligibility to work in the United States.
  • Drug and alcohol-free.
  • Ability to pass a federal background check.

Benefits:

  • Contribute to the community by donating two meals to Feeding Children Everywhere for every job completed.
  • Join a team with a positive attitude and strong work ethic.
  • Flexible scheduling options.
  • Open-door environment with a dynamic culture.
  • On-the-job training provided.

Compensation:
$13-$25+ (including tips, bonuses, and commissions).

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