Facilities Operations Supervisor

2 weeks ago

Miami, United States Sonder Holdings, Inc. Full time

Sonder is dedicated to transforming the hospitality industry, ensuring that exceptional stays are accessible to everyone. Each of our properties boasts a unique design, featuring a blend of rooms, suites, and apartments. Our mobile application empowers guests to seamlessly manage their stay, from check-in to check-out, with just a tap. While we strive for continuous improvement, we recognize that meaningful change takes time. Together, we can redefine the way people experience hospitality for the better.

We seek an individual who embodies the essence of hospitality operations and is excited by the prospect of leading, motivating, and inspiring a team to provide an outstanding guest experience. Our diverse Sonder locations vary in size, age, and style, and we take pride in delivering a service akin to that of a hotel. This is the responsibility you will embrace.

Life at Sonder

We aim to cultivate a workplace where our employees can flourish. Our culture influences our decision-making, meeting conduct, communication, and interpersonal treatment. The way we collaborate is crucial to achieving the remarkable journey we aspire to undertake. Our Leadership Principles form the foundation of our culture, guiding the values and actions of our team members. Discover more about our Culture and Principles in this article.

As Sonder expands globally, the right candidate will find exceptional opportunities for personal and professional growth. We are looking for an operationally-minded individual who is a high achiever, energetic, detail-oriented, organized, passionate about hospitality, and an excellent communicator to join our team.

As a Facilities Operations Supervisor at Sonder, you will lead a team dedicated to delivering an impeccable guest experience. You will be a detail-oriented leader who enjoys guiding the maintenance team through their daily tasks. Facilities Operations Supervisors are proactive problem solvers who learn quickly, teach thoroughly, and ensure all stakeholders remain satisfied and engaged, even while tackling hands-on tasks. This role is ideal for an experienced Facilities Operations Supervisor eager to take on a leadership position within a facilities team that enjoys unraveling and resolving maintenance challenges across various trades and building types.

AT SONDER YOU WILL:

  • Oversee the daily operations and responsibilities of the Maintenance Technicians within the city team.
  • Supervise a variety of tasks related to the upkeep of guest areas and rooms, including troubleshooting, minor repairs, and significant repairs or replacements of electrical, HVAC, plumbing, structural, or other building components.
  • Develop and implement a preventive maintenance strategy, including periodic maintenance of electrical, HVAC, plumbing, and other building or room equipment.
  • Ensure high-quality repairs are completed to a superior standard in guest rooms and common areas, including furniture, doors, windows, patching, painting, and other hardware.
  • Adhere to all relevant federal and local safety and productivity regulations, including OSHA, ADA, and other required guidelines.
  • Support the maintenance team with standard operating procedures and best practices to maintain a clean, organized, and safe work environment while completing maintenance, repair, or installation tasks.
  • Coordinate and collaborate with third-party contractors, including painters, installers, furniture builders, housekeepers, and other specialized trades.
  • Conduct thorough inspections and maintenance assessments of properties.
  • Organize and document project details and updates.
  • Instruct and supervise contractors during tasks such as painting, furniture assembly, art installation, and cleaning.
  • Travel to various properties as necessary.
  • Lead or supervise projects or specialized tasks.
  • Perform additional duties as assigned.
WHAT WE LOOK FOR:
  • A minimum of 7 years of experience in maintenance.
  • At least 2 years in a supervisory role with experience in managing personnel.
  • High school diploma or equivalent.
  • Certification in multiple skilled trades, such as HVAC, electrical, or carpentry, which may include NFPA 70E, EPA, OSHA 30, CMRT, PE, general contractor license, Stationary Engineer certification, or Fireman Boiler Operator.
  • A comprehensive understanding of mechanical, electrical, plumbing, and HVAC systems.
  • A desire to share knowledge and teach trade skills to the team.
  • Strong ability to interpret and utilize building plans, schematics, drawings, and other construction or trade documents.
  • A meticulous nature with a focus on detail.
  • Ability to take initiative and solve problems independently.
  • A professional demeanor with a strong capacity to build positive relationships.
  • Motivated to embrace new and emerging technologies.
  • Familiarity with Google Suite.
  • Physical ability to lift/carry items and stand/walk for extended periods.
  • A background in construction, hospitality, or operations is advantageous.
  • Flexibility in scheduling and willingness to work weekends as needed.
  • This role requires regular access to a reliable smartphone, dependable transportation, and a willingness to travel between properties daily. (Reliable transportation may include biking, walking, public transit, scooters, or other forms of transit that provide reasonable travel times between locations).
Benefits

We offer attractive employee travel benefits for any Sonder location, along with competitive stock options, health, and lifestyle benefits. Eligible employees may receive:
  • Competitive compensation.
  • Generous stock plan.
  • Medical, dental, and vision insurance (where applicable).
  • Flexible vacation policy.
  • Wellness and volunteering days.
  • Annual free credits and discounts for stays in Sonders.
  • Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork.
Learn More About Sonder
  • Corporate Responsibility & Sustainability.
  • Data Privacy Policy.
  • Blog: Sonder Stories.
Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable law. Our principle of Extend Hospitality To All reflects our commitment to diversity, ensuring that all employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

To foster a diverse, equitable, and inclusive workplace, we have established Sonder Circles, also known as employee resource groups, aligned with the communities we serve.

If you require reasonable accommodation during the application process, please direct your inquiries to our HR team.

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