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Front Desk Representative

2 months ago

Carmel, Indiana, United States Renaissance Indianapolis North Full time

About Us:

Renaissance Indianapolis North is a world-class hospitality company that values its employees and strives to create a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.

Our Commitment:

We are dedicated to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Our Culture:

We pride ourselves on being the best employer in the area, with a culture that emphasizes personal development, people, and a desire for wanting them to succeed.

Our Benefits:

We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Our Team:

We are looking for talented people who have a genuine passion for service and are motivated to create memorable experiences for our guests.

Your Role:

As a Front Desk Agent, you will be responsible for:

  • Helping guests discover their Wanderlust experience
  • Providing exceptional customer service by being engaging and taking sincere interest
  • Checking guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
  • Helping to resolve problems and WOW guests through recovery when things arent quite right
  • Promoting and selling special hotel programs
  • Interacting with hotel/resort staff in a professional manner, assisting other departments with necessary information
  • Being knowledgeable of all emergency procedures and policies
  • Maintaining house bank
  • Communicating all pertinent information to manager on duty
  • Following set procedures on posting, charges, cashing checks, safe deposits, and refunds
  • Assisting other departments as needed

Qualifications:

We are looking for individuals with outstanding guest service skills and a genuine passion for service.