Front Desk Agent

4 days ago

Carmel, Indiana, United States SpringHill Suites Carmel Full time
Job Summary:

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at SpringHill Suites Carmel. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay for all guests.

Responsibilities:
  • Register guests and process check-ins and check-outs in a friendly and efficient manner.
  • Provide information and assistance to guests regarding hotel services, facilities, and local attractions.
  • Handle guest inquiries and resolve any issues or concerns in a professional and courteous manner.
  • Process payments and handle cash and credit transactions.
  • Maintain a clean and organized front desk area and ensure that all necessary supplies are available.
  • Work effectively as part of a team to ensure that all guests receive exceptional service and that the hotel runs smoothly.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Basic math skills and ability to handle cash and credit transactions.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and fast-paced environment.
  • Professional development and training opportunities.
  • A fun and supportive team environment.

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