Hotel Night Auditor
2 months ago
The Night Auditor is responsible for the preparation and disposition of all Night Audit work. This includes front desk operation during the overnight shift (typically 11pm-7am). Primary responsibilities include:
- Registering guests and making reservations
- Preparing daily reports
- Balancing transactions
- Conducting security walks
The Night Auditor will be responsible for:
- Approaching all encounters with guests and associates in a friendly, service-oriented manner
- Maintaining regular attendance and adhering to hotel standards
- Maintaining high standards of personal appearance and grooming
- Complying with hotel standards and regulations to ensure safe and efficient hotel operations
- Initiating and completing the End of Day process
- Running all reports as required for Food and Beverage audit
- Completing the Night Audit checklist for computer procedures daily
- Balancing the day's work, including movie revenue, telephone postings, valet, laundry, server's and desk agent's paperwork
- Maintaining cashiering responsibilities according to Front Office procedures
- Maintaining Front Office computer system operation according to hotel standards
- Fulfilling all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
- Following up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured
- Handling and following through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
- Following safety and emergency procedures according to hotel standards
- Maintaining proper record keeping according to hotel standards
- Being familiar with all hotel policies and house rules
- Completing the initial direct bills daily and placing them on the Property Accountant's desk; attaching all folio/banquet check back-up to the bills
- Maintaining radio contact with other associates during the entire shift
- Having a working knowledge of security procedures
- Ensuring associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates
- Preparing and distributing the Daily Flash Report as needed
- Transferring the master or house accounts as necessary
- Distributing work (i.e. revenue printouts, charge and paid folios, vouchers, and checks) as directed by S.O.P.'s
- Training any new Night Auditors as requested by management
- Running morning reports according to hotel procedures
- Assigning delivery of newspapers daily
- Delivering or assigning delivery of Express Check-Out's
- Following up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area
- Handling items for Lost and Found according to the standard
- Completing any reports as requested by management in a timely manner
- Completing any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary, distribution of credit 'Watch List', and preparation of daily revenue summary)
- Assisting guests with food orders and serving food and beverage items to guests in a friendly, professional, and timely manner; demonstrating suggestive selling techniques and maintaining a clean, organized environment for guests
- Attending meetings as required by management
- Performing any other duties as requested by the Guest Services Manager or any other member of management
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