Front Desk Attendant Part-time 2nd Shift

3 weeks ago


Appleton, Wisconsin, United States Aileron Management Full time
About the Job

The Hampton Inn Appleton-Fox River Mall Area is seeking a part-time Front Desk Attendant to join their dynamic team. This role will involve greeting guests, managing their accommodations, and providing exceptional customer service. The ideal candidate will be available to work weekend and holiday shifts, and have a strong commitment to delivering a high level of service.

Key Responsibilities
  • Greet and interact with guests in a warm and professional manner.
  • Use computer systems to make reservations, check-in and check-out hotel guests, and process payments.
  • Provide highest level of service by anticipating, listening attentively, and responding promptly to guest's needs.
  • Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.
  • Respond to guests' inquiries about the hotel, and local area services and attractions providing accurate information.
Benefits
  • 401(k) Retirement Plan with company match.
  • Double-time for working on company designated holidays.
  • Hilton employee Team Member Travel Program including up to 30 room nights per year from $35-$75 per night and 50% off at hotel operated restaurants.
  • On-Demand Pay - Access to earned wages before you get your regular paycheck.
Requirements
  • Hotel experience preferred.
  • Customer service experience preferred.
  • Must be able to work weekend and holiday shifts.


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