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Multifamily Housing Manager

1 month ago

Los Angeles, California, United States FAM Residential Inc. Full time

FAM Residential Inc. is a national leader in multi-family housing, dedicated to creating value and honoring commitments to our residents, partners, and associates.

The Community Manager is responsible for the overall performance and maintenance of their assigned apartment community, ensuring each team member is managed and residents are satisfied with their apartment home and its condition.

This role requires exceptional customer service skills, as well as the ability to oversee day-to-day operations, reputation management, financial performance, and occupancy.

Key Responsibilities:

  • Train, develop, and supervise a team of up to but no more than: Assistant Community Manager, Leasing Associates or Leasing Team, Service Supervisor, Service Technician, Porter, and Housekeepers.
  • Oversee collections and manage vendor solicitations and payments.
  • Act in accordance with FAM Residential Inc. policies and procedures.
  • Evaluate staff compliance with leasing and operational guidelines.
  • Meet budgeted income, expense, and leasing goals for their respective community.
  • Match or exceed budgeted occupancy and annual community goals.
  • Be a champion for the operational strategy and FAM Residential Inc. policies and procedures.
  • Oversee the annual budget process and submit financial reports.
  • Submit or speak to market conditions to determine unit prices.
  • Shop competitors in person every quarter with the Regional Manager.
  • Submit an annual marketing plan and conduct marketing reviews.
  • Perform other duties as requested.

Requirements:

  • 3+ years people management experience.
  • 3+ years operational experience in a multifamily setting.
  • Demonstrated coaching and development ability.
  • High school or GED degree and equivalent professional experience.
  • Government-issued, valid driver's license.
  • Financial acumen with proficiency in Microsoft Office Suite.
  • Excellent communication skills and professional presence.
  • Experience using Yardi or similar is desirable.
  • A basic understanding of written and verbal English.
  • Must demonstrate ability to provide exceptional customer service.
  • Must be able to clearly communicate both orally and in writing.
  • Must be able to understand directives both orally and in writing.
  • Must present a professional image.
  • Must be resourceful and well-organized.

Additional Functions and Responsibilities:

  • Additional duties as assigned.

Core Competencies:

  • Business Acumen- Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization.
  • Caring about Direct Reports- Is interested in the work and non-work lives of direct reports.
  • Composure- Is cool under pressure.
  • Customer Focus- Is dedicated to meeting the expectations and requirements of internal and external customers.
  • Decision Quality- Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment.
  • Drive for Results- Can be counted on to exceed goals successfully.
  • Hiring and Staffing- Has a nose for talent.
  • Listening- Practices attentive and active listening.
  • Managerial Courage- Doesn't hold back anything that needs to be said.
  • Organizing- Can marshal resources to get things done.
  • Self-Knowledge- Knows personal strengths, weaknesses, opportunities, and limits.

FAM Residential Inc. is an Equal Opportunity Employer, and as such, we recognize our responsibility to embrace and promote Diversity, Equity, and Inclusion (DEI) throughout all aspects and levels of our organization.

FAM Residential Inc. is an equal employment opportunity employer. Our policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, pregnancy, military/veteran status, marital status, genetic information, gender identity, sexual orientation, or any other basis protected by applicable federal, state, or local laws.