Case Manager
4 days ago
Housing Stabilizer
DIVISION:
Programs- Permanent Supportive Housing (PSH)
ROLE RESPONSIBILITIES:
Provide intensive, home and community-based case management services to medium to high acuity households transitioning out of homelessness. Utilize best practices, including Trauma-Informed Care, Harm Reduction, and Housing First principles, to engage and develop rapport with households. Provide crisis prevention, crisis intervention, safety planning, and de-escalation supports to households. Advocate on behalf of clients to address issues and barriers between landlords and participants. Assist with referrals and linkage to eviction prevention and fair housing resources. Participate in case conferences, staff meetings, and community meetings as required. Perform additional tasks, projects, and responsibilities as assigned by the supervisor.
KEY RESPONSIBILITIES:
Engage and develop rapport with households transitioning out of homelessness. Provide intensive case management services, including independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment, and linkage to community providers for substance use, primary and mental health care. Maintain accurate and current client files with all required documents and data in agency records and electronic databases. Adhere to documentation standards set forth by the program contract and LA Family Housing policies. Provide crisis prevention, crisis intervention, safety planning, and de-escalation supports to households. Advocate on behalf of clients to address issues and barriers between landlords and participants. Assist with referrals and linkage to eviction prevention and fair housing resources. Participate in case conferences, staff meetings, and community meetings as required. Perform additional tasks, projects, and responsibilities as assigned by the supervisor.
WORK ENVIRONMENT:
Travel is a regular duty for this position and is required 70% of the time. Drives personal vehicle in and around Los Angeles County or drives agency vehicles periodically to transport clients, worksites and other locations is required. Must have and maintain a valid California Driver's License and auto insurance in good standing. Maintain and execute confidential information according to HIPAA standards. Respond in a timely manner in all aspects of communication with team members, participants, and partners.
REQUIREMENTS:
At least one (1) year of work history and relevant transferrable skills. Knowledgeable of issues faced by program participants, including health, substance abuse, mental health, domestic abuse, trauma, immigration, and legal matters. Familiarity with best practices in homeless services, such as Housing First, Harm Reduction, Motivational Interviewing, Strengths-Based Case Management, and Trauma-Informed Care is preferred. Ability to engage with persons experiencing homelessness with empathy and non-judgmental attitude. High tolerance and understanding for individuals presenting with mental health, substance use, and physical health needs. Flexible with the ability to adapt and thrive in fast-paced and challenging environments, working across various settings including office, home, and field. Strong advocacy, conflict resolution, and time management skills. Proficient in electronic data entry, with the ability to prioritize roles, tasks, and deliverables, and possess creative and solution-focused problem-solving skills. Excellent written and verbal communication skills, ability to build relationships and network, and work both independently and in a team. Bilingual proficiency in Spanish/English is preferred but not required. Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based scheduling software.
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