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Boutique Operations Leader

2 months ago

Providence, Rhode Island, United States francesca's Full time

Location: Various locations available

Employee Type: Regular

We provide a dynamic and supportive atmosphere with numerous opportunities for career growth.

About Us: Our diverse brand embodies our commitment to inclusivity and the community. We invite you to help us deliver distinctive, free-spirited fashion and lifestyle products while creating an environment that amplifies the voices of those seeking self-expression.

Your Role: As a Boutique Operations Leader, you will be at the forefront of our leadership team, overseeing all facets of boutique management, including customer experience, team development, and visual presentation. By strategizing, coaching, and holding your team accountable, you will inspire them to deliver an outstanding customer experience and drive sales.

Key Responsibilities:

  • Customer Experience: Foster a sales culture that emphasizes building a confident and engaged team dedicated to exceptional service.
  • Leadership: Enhance sales performance by analyzing business metrics and identifying areas for improvement through effective floor leadership and ongoing coaching.
  • Planning & Delegation: Organize, assign, and monitor tasks while ensuring that customer satisfaction remains the top priority.
  • Team Communication: Promote a culture of teamwork and communication, ensuring that essential information reaches all team members.
  • Development: Provide consistent feedback that empowers and motivates your team.
  • Talent Management: Attract, recruit, onboard, and nurture a high-performing and diverse team.
  • Coaching: Train and develop team members to excel in their roles.
  • Operations & Visual Merchandising: Ensure operational excellence by managing daily boutique functions, budgets, and inventory while upholding company policies.
  • Profitability: Understand business drivers to maximize profitability and maintain visual and operational standards.
  • Scheduling: Create schedules that deliver exceptional service and maximize sales potential while adhering to budget constraints.

What We Offer:

  • A flexible work schedule
  • Opportunities for growth and advancement
  • A generous employee discount
  • Monthly incentive program
  • Participation in our 401(K) plan
  • Medical, dental, vision, and life insurance options
  • Paid parental leave

Position Requirements:

  • Several years of experience in a leadership role within a specialty retail environment
  • Ability to inspire and collaborate with others to achieve sales goals
  • Efficient planning and execution of tasks
  • Flexibility and adaptability to changing circumstances
  • Capability to manage multiple priorities simultaneously
  • Willingness to work flexible hours, including evenings and weekends

Physical Requirements:

  • Ability to navigate the sales floor and stockroom, including repetitive bending and prolonged standing
  • Must be able to lift and carry up to 35 lbs

We are continuously seeking candidates for current and future opportunities. If you believe your skills and passion align with our values, we encourage you to consider joining our team.

francesca's is an equal opportunity employer. We recognize that our team members contribute significantly to our success and invite you to be part of our journey.