Hope Pathway Support Specialist

4 weeks ago

Canton, Ohio, United States The Salvation Army Full time

Position Overview

The Salvation Army's Social Services Division is seeking a dedicated Pathway of Hope Caseworker . This role comes with a competitive benefits package for eligible staff members, which includes:

  • Generous annual paid time off, including holidays, personal days, vacation, and sick leave.
  • Employer-sponsored Pension Plan, with contributions commencing after one year of service.
  • Comprehensive health insurance with affordable employee premiums, co-pays, and deductibles.
  • Access to supplemental insurance options such as Short Term Disability, AFLAC, and Voluntary Term Life.
  • Flexible Spending Accounts available.
  • Eligibility for the Federal Government's Public Student Loan Forgiveness Program.
  • Most importantly – an opportunity to contribute to a meaningful cause.

Job Location : Boston, MA

Compensation : $19 - $21 per hour

Work Schedule : 40 hours per week

The Pathway of Hope Initiative focuses on case management for families with children, aiming to assist them in overcoming obstacles to achieve self-sufficiency over a 6-18 month period. The primary goal is to support families in addressing their educational and employment needs.

Responsibilities

  • Deliver services to client families following established case management protocols.
  • Accurately maintain case records in the Service Point database.
  • Monitor statistics and manage contingency fund allocations.
  • Collaborate with the Divisional Pathway of Hope regional Coordinator and fellow case managers.

Administrative Duties

  • Respond to phone inquiries professionally, directing calls appropriately and taking messages as needed.
  • Verify visitor appointments and manage access to the facility, ensuring authorized entry.
  • Organize and maintain files related to general Corps operations, ensuring the reception area is orderly.
  • Sort and distribute incoming mail and manage outgoing correspondence, including deliveries.
  • Refer individuals with spiritual needs to appropriate Salvation Army personnel.

Qualifications

  • Familiarity with case management principles.
  • Strong organizational and time management abilities.
  • Excellent interpersonal skills and discretion when interacting with diverse populations.
  • Proficiency in Microsoft Office applications, including Word and Excel.
  • Experience with Camp Minder is a plus (training will be provided).
  • High level of initiative and capability to work independently.
  • Commitment to confidentiality, discretion, and sound judgment.
  • Knowledge of community resources is advantageous.
  • Bilingual in Spanish, with effective communication skills in English.

All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. The Salvation Army is dedicated to providing reasonable accommodations for qualified applicants and employees with disabilities to ensure equal access to all employment opportunities and benefits as mandated by the Americans with Disabilities Act.

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