IT Technical Specialist with Excellent Client Support

5 days ago


San Francisco, California, United States Encore Strategic Full time
Job Overview

Coffee Group, LLC is a thriving MSP seeking an IT Support Specialist to serve as the primary point of contact for clients. This fast-paced role involves troubleshooting technical issues, setting up new devices, and providing exceptional customer service.

Compensation Package

We offer a salary range of $80,000-$109,000, along with a comprehensive benefits package including PTO, healthcare, dental, and 401k. The hybrid work setup allows you to split your time between client sites and remote work from home in the Bay Area of California.

Key Responsibilities
  • Troubleshoot laptops and network connections to ensure seamless technical support.
  • Set up new devices and manage IT projects to maintain efficiency.
  • Support employees in-person and online, delivering excellent customer service and resolving technical issues promptly.
Requirements and Qualifications
  • Valid license and reliable transportation are required for this position, which may involve traveling to Menlo Park/Palo Alto and occasional destinations between San Mateo and Sunnyvale.
  • A minimum of 4 years of experience in the IT industry, preferably in a corporate environment supporting end-users.
  • Strong soft skills, including ability to work with C-level professionals, attention to detail, and self-motivation.
  • Familiarity with Office 365, Meraki, Intune, Okta, and excellent understanding of managing Windows systems and SaaS apps.
  • A strong grasp of networking computers and mobile device management in a corporate setting.
  • Exceptional verbal and written communication skills, with a focus on clarity, concision, and friendliness.
  • Ability to lift computer equipment and hardware, climb ladders, and use hand tools when necessary.
About Us

Coffer Group, LLC values its employees and offers opportunities for growth and learning. We're committed to maintaining a tight-knit team that supports one another in a dynamic work environment.



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