Highly Skilled Technical Support Specialist
7 days ago
"> Koam Engineering Systems, Inc. is a leading provider of innovative engineering solutions and systems integration services. With headquarters in San Diego, California, and offices in Gig Harbor, Washington, we offer a unique blend of technical expertise and customer-focused support.
">About the Role
"> As a Field Service Engineer with our team, you will be responsible for delivering exceptional technical support to our clients across the country. Your primary duties will include installing, configuring, troubleshooting, and maintaining complex electronic systems, as well as identifying and resolving product failures and developing creative solutions to complex issues.
">Responsibilities
- Install, configure, troubleshoot, and maintain products/equipment to ensure optimal performance.
- Identify, analyze, and repair product failures, install new components or parts, and develop creative solutions to complex issues.
- Research and answer customer questions about product features and recommend appropriate upgrades.
- Perform start-up testing and customer training on features and general maintenance of product.
- Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Adept in working with engineering drawings, including Technical Data Packages (TDP) and Interconnection Requirement Diagrams (IRD).
- Promote positive customer relationships, including non-service call visits and meetings.
- Must be able to travel 30-50%.
- Other duties as assigned.
- 5-7 years of technical experience working within DoD contracts on related systems.
- Proficient working with test equipment such as multimeters and O-Scopes.
- Strong background in electronics and C4I systems.
- This position requires an existing U.S. Government DoD granted security clearance/eligibility at the Secret level. Individual must be able to maintain the necessary security clearance/eligibility for employment. U.S. Citizenship is required.
- Bachelor's degree in a related field.
- Experience working with technical and engineering documentation.
- Experience working with Common Data Link Management System (CDLMS) and Command and Control Processor system (C2PS).
"> We offer a highly competitive salary range of $80,000 - $110,000 per year, depending on experience, as well as a comprehensive benefits package, including health insurance, retirement plan, and paid time off. At Koam Engineering Systems, we value our employees' contributions and strive to provide a rewarding and challenging career environment.
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