Senior Hotel Operations Manager

5 days ago


Miami Beach, Florida, United States AccorHotel Full time
Job Overview

The Front Office Manager at AccorHotel is responsible for overseeing the daily operations of the Front Office Department, Guest Services and VIP Departments. This role ensures that guest and employee satisfaction exceeds expectations while delivering profitable results to owners and investors.

Key Responsibilities
  • Oversee daily front desk and communications operations to meet hotel standards for maximum guest satisfaction.
  • Act as the main contact for guests and other hotel departments.
  • Plan, organize, facilitate, attend and/or participate in various hotel and departmental meetings.
  • Determine the direction, support, training and tools by being a consistent relationship builder to ensure the sense of empowerment necessary to provide win/win decisions for any internal/external customer challenges that may arise.
Additional Responsibilities
  • Communicate effectively with employees using a positive and clear speaking voice.
  • Remain calm and alert during emergency situations or heavy restaurant activity, serving as a role model for team and other employees.
  • Make decisions and take actions based on previous experience and good judgment.
Requirements
  • High School Diploma or equivalent required. Bachelor's Degree preferred.
  • Minimum four (4) years of management experience in a Front Office Leadership role, preferably in an upscale or lifestyle brand hotel.
  • Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.

$120,000 - $150,000 per year, depending on experience.



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