Supervisor, Connect to Care Center
6 days ago
Job Summary:
The Supervisor, Connect to Care Center is a key leadership role within St. Luke's University Health Network. This position is responsible for overseeing a team of Clinical Triage Specialists and Patient Engagement Partners, ensuring that patients receive exceptional care and support in an after-hours setting.
Key Responsibilities:
- Manage a team of Clinical Triage Specialists and Patient Engagement Partners to deliver high-quality patient care and support.
- Develop and implement effective strategies to improve patient satisfaction and outcomes.
- Collaborate with Medication Management Supervisors to ensure seamless communication and coordination of care.
- Provide clinical guidance and support to team members, including mentoring and coaching.
- Monitor and analyze team performance, identifying areas for improvement and implementing changes as needed.
- Collaborate with Workforce Management Analyst to optimize staffing and resource allocation.
- Ensure that team members have the necessary technology, resources, and tools to provide excellent patient care.
- Develop and maintain relationships with practices and PODs to ensure effective communication and collaboration.
Requirements:
- Graduate of an accredited nursing program.
- Active Pennsylvania Nursing License.
- Minimum 3 years' recent clinical experience in a physician office, home health, critical care, and/or emergency room.
- Electronic Medical Record system experience.
- Preferred: Epic experience, previous contact center experience, and previous management experience.
Competencies:
- Strong business acumen.
- Skilled in all forms of communication.
- Effectively able to develop self and others.
- Leadership presence/EQ, presents as a composed and competent leader.
- Quality focused.
- Exudes patient and customer service focus.
- Shares a compelling strategy that inspires others.
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