Supervisor, Connect to Care Center

6 days ago


Easton, Pennsylvania, United States ST. LUKE'S UNIVERSITY HEALTH NETWORK Full time

Job Summary:

The Supervisor, Connect to Care Center is a key leadership role within St. Luke's University Health Network. This position is responsible for overseeing a team of Clinical Triage Specialists and Patient Engagement Partners, ensuring that patients receive exceptional care and support in an after-hours setting.

Key Responsibilities:

  • Manage a team of Clinical Triage Specialists and Patient Engagement Partners to deliver high-quality patient care and support.
  • Develop and implement effective strategies to improve patient satisfaction and outcomes.
  • Collaborate with Medication Management Supervisors to ensure seamless communication and coordination of care.
  • Provide clinical guidance and support to team members, including mentoring and coaching.
  • Monitor and analyze team performance, identifying areas for improvement and implementing changes as needed.
  • Collaborate with Workforce Management Analyst to optimize staffing and resource allocation.
  • Ensure that team members have the necessary technology, resources, and tools to provide excellent patient care.
  • Develop and maintain relationships with practices and PODs to ensure effective communication and collaboration.

Requirements:

  • Graduate of an accredited nursing program.
  • Active Pennsylvania Nursing License.
  • Minimum 3 years' recent clinical experience in a physician office, home health, critical care, and/or emergency room.
  • Electronic Medical Record system experience.
  • Preferred: Epic experience, previous contact center experience, and previous management experience.

Competencies:

  • Strong business acumen.
  • Skilled in all forms of communication.
  • Effectively able to develop self and others.
  • Leadership presence/EQ, presents as a composed and competent leader.
  • Quality focused.
  • Exudes patient and customer service focus.
  • Shares a compelling strategy that inspires others.


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