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Technical Support Specialist

1 month ago

Philadelphia, Pennsylvania, United States PSG Global Solutions Careers Full time
Job Summary

We are seeking a skilled Field Technical Support professional to join our team at PSG Global Solutions Careers. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients and ensuring their printing presses are running smoothly.

Key Responsibilities

* Apply developed subject matter knowledge to solve common and complex business issues within established guidelines and recommend appropriate alternatives
* Work on problems of diverse complexity and scope
* Act as a team or project leader providing direction to team activities and facilitate information validation and team decision making process
* Exercise independent judgment within generally defined policies and practices to identify and select a solution
* Seek advice in order to make decisions on complex business issues

About Our Client

Our client is a 20+ year-old IT services company that connects IT professionals with challenging positions at great companies. They take the time to find the best possible match for their clients and candidates, ensuring a great fit between people, cultures, and attitudes.

Requirements

* Bachelor's degree or equivalent experience and 4-6 years related experience or Master's degree and 2-4 years experience
* 4-6 years related experience in a technical support position in a service or end-user support environment
* 2 years experience in the field technical support
* Working knowledge of the field of customer support
* Excellent verbal communication and customer service skills
* Intermediate-level knowledge of operating systems with printing experience
* Demonstrated writing/correspondence skills
* Experience and demonstrated presentation skills
* Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility
* Ability to handle complex troubleshooting to make repairs to customers printing presses

What We Offer

Our client offers a dynamic and challenging work environment, competitive compensation, and opportunities for professional growth and development. If you are a motivated and experienced technical support professional looking for a new challenge, we encourage you to apply for this exciting opportunity.